Patient Service Representative Roane County Peds

Basic Purpose of the Job

To greet patients and ensure all information is gathered for efficient encounters and billing outcomes.

• Reports to:
  
  Practice Manager/Lead
• Supervisory Responsibilities:
  
  No
• No minimum education:
  High School Diploma/GED
• No general license/certification required
• Minimum work experience: 1–2 years in a medical office setting (preferred)

• Ability to multi‑task while presenting a positive and comforting presence with patients and families.
• Efficient typing, filing, and troubleshooting skills.

• Answer incoming telephone calls in a courteous and helpful manner.
• Open and route incoming mail in a timely manner.
• Retrieve patient charts prior to visits and provide schedules to providers and staff.
• Register new patients and update patient information in the scheduling system.
• Verify and create subscriber information in the computer system.
• Copy, file, and retrieve medical records as requested.
• Place calls to remind parents of appointment date and time.
• Schedule follow‑up appointments and provide any necessary forms for parents.
• Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Maintain confidentiality of all hospital and patient information at all times as observed by management and peers.
• Handle patient/family complaints in a confidential, timely, and professional manner.
• Foster mature professional relationships with fellow employees in a courteous, friendly manner as measured by management observation and peer input.
• Complete all Dolly Children’s and practice required training and CBL requirements.
• Willingly accept any other assignment that may be requested.
• Utilize hospital resources and time respectfully and accountably.
• Work as efficiently as possible to ensure best use of time.

Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. Light lifting, pushing, and pulling of 1–20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending, and reaching is required. Keyboard/computer use and/or repetitive motions may be required.