ENT - Patient Experience Associate

ENT
- Patient Experience Associate
- Full Time

Main Campus - 1272 Garrison Drive, 1272 Garrison Drive, Murfreesboro, Tennessee, United States of America

Posted Friday, September 4, 2026 at 5:00 AM

Who We Are: At Murfreesboro Medical Clinic & Surgi Center (MMC), compassion meets innovation and teamwork fuels success! As a physician-owned, multi-specialty clinic, we’ve proudly served Middle Tennessee for decades. With 20+ specialties under one roof, we’ve built a supportive, collaborative environment where professionals thrive and patients feel cared for.

What We Do: Our team is growing, and we’re looking for a skilled professional to join us! You’ll play an important role in providing excellent care, supporting patients through meaningful moments, and working alongside a supportive team. At MMC, your expertise matters, your voice is valued, and your career has room to grow. Ready to make an impact? We’d love to meet you!

Why You’ll Love Working Here: We’re committed to supporting your success inside and outside of work with a benefits package that includes medical, dental, and vision insurance, life and disability coverage, FSA & HSA options, a 401(k) with company match, gym membership reimbursement, wellness programs, and more.

Procedure: The job description and responsibilities are defined for Check Out Medical Receptionist in the Otolaryngology department at Murfreesboro Medical Clinic below:

Job Title

Otolaryngology (ENT) Medical Receptionist

Job Description

To provide clerical support in the Otolaryngology department, adhere to all policies and procedures of MMC, and meet the needs of patients in a teamwork approach.

Working Conditions

Work is performed in an office setting and involves frequent telephone contact, as well as face-to-face communication with patients. Interactions with others in constant and interruptive. There is possible exposure to communicable diseases, toxic substances, bodily fluids, and other conditions common to medical practice. Varied activities including walking, bending, reaching, lifting (up to 30 pounds), stooping, assisting patients and sitting for extended periods of time may occur.

Also, occasional stress from multiple responsibilities.

Job Responsibilities

• Represent MMC in a courteous and professional manner
• Greet guests and incoming calls in a polite, prompt, and helpful manner
• Take accurate messages which include all required information
• Process voicemails and faxes
• Be at your workstation on time and prepared to start the day
• Email communication is utilized in this department for important messages and updates. Staff members are expected to read emails frequently.
• Be flexible when asked to stay past your scheduled work time (as needed) to accommodate the needs of patients
• Prepare and process fee tickets, patient forms, etc. for patient appointments (prior to appointment date) and any other requests indicated on the fee ticket
• Schedule appointments to include detailed information
• Maintains and updates current information on physicians’ schedules ensuring that patients are scheduled properly and appointments confirmed
• Collect co-payments, deductibles, co-insurance, or other patient responsible balances, when necessary
• Correctly file fee tickets, stock copier, empty shred box, stock reminder cards, doctor cards, and other items needed daily
• Correctly process payments and receipts
• Prepare daily deposit and maintain cash bag/Phreesia balance
• Provide prompt, efficient, and accurate patient service
• Meet or exceed patient, doctor, and staff expectations through a cooperative, teamwork approach
• Keep your work area and the clinic clean
• Be knowledgeable of and adhere to all HIPAA and OSHA guidelines.
• Be knowledgeable of and adhere to all MMC policies and procedures.
• With…