Program Coordinator

1 year contract with potential for annual extension

The E-Consult Project Coordinator will support a program that facilitates provider-to-provider communication to improve timely access to specialty care for rural and underserved communities.

This is a high-visibility public sector role requiring someone who can manage complex program operations, drive provider adoption, maintain federal grant compliance, and build the relationships necessary to sustain E-Consult infrastructure beyond the grant period.

• Lead statewide strategy for E-Consult adoption and expansion across rural and underserved provider networks
• Set and monitor program goals, KPIs, and success metrics including turnaround time, consult volume, avoided referrals, provider satisfaction, and equity measures
• Manage all federal grant requirements under the Rural Health Transformation Program including work plans, performance reports, and compliance deliverables
• Oversee program budgeting, procurement, contract administration, and audit readiness
• Coordinate with specialty hubs including health systems and academic medical centers to define service lines, turnaround standards, and escalation pathways
• Develop clinical protocols for appropriateness criteria, triage, documentation, and follow-up care coordination
• Provide hands-on technical assistance to rural providers including onboarding, workflow optimization, and troubleshooting
• Build a statewide network of clinical champions to accelerate adoption and peer-to-peer learning
• Develop training curricula and toolkits for clinicians, care coordinators, and administrative staff
• Establish a data strategy for performance monitoring, equity tracking, and continuous quality improvement
• Produce quarterly and annual reports for federal funders and program leadership
• Develop sustainability pathways beyond the five-year grant including reimbursement strategies, payer engagement, and value-based care alignment
• Present program updates to executive leadership, boards, legislative bodies, and community forums

• Bachelor's degree in public health, health administration, healthcare management, nursing, public policy, business administration, or a related field required; master's degree (MPH, MHA, or equivalent) preferred
• 3 to 5 years of experience in public health program management, healthcare operations, clinical program coordination, or health technology initiatives; advanced degree may substitute for a portion of experience
• Experience managing federal or state grant-funded programs including reporting, budgeting, and compliance
• Experience leading multi-stakeholder projects involving health systems, rural clinics, or community-based organizations
• Working knowledge of telehealth, EHR systems, interoperability standards (FHIR, HL7), and health information exchange strongly preferred
• Experience with specialty care coordination or provider-to-provider clinical services strongly preferred
• Experience working in or with rural or underserved communities highly desirable
• Strong written and verbal communication skills with the ability to present effectively to diverse audiences including executive leadership and clinical staff
• Proficiency in Microsoft Office Suite

This is a hybrid position requiring onsite attendance at least one to two days per month with additional days as needed. Some in-state travel is required. Candidates must reside in Tennessee or be willing to relocate prior to start.