Housing Management Assistant (Fisher House

Assistant Fisher House Manager

The Assistant Fisher House Manager (AFHM) and is responsible for on-site management, planning, operation, and administrative coordination of the multi-phased lodging program. The Assistant Fisher House Manager manages administrative practices and procedures related to planning, budgeting, scheduling, and coordinating the operational functions. Oversee, monitor, and coordinate the lodging program consisting of the Fisher House and offsite lodging as previously described. In the absence of the Fisher House Manager (FHM), the AFHM serves as Acting FHM in all aspects of the Fisher House program to include but not limited to: staff supervision (approving leave and verifying time cards);

enforcement of rules and regulations and addressing those who fail to follow established procedures; serving as Contract Office Representative (COR) for all contracts relating to the Fisher House; and in the absence of the FHM serves as representative in making public appearances to explain the Fisher House program and other medical center programs/issues, all of which are designed to educate, gather feedback, promote goodwill, and create interest in the Fisher House Program as facilitated at the VAMC.

The core duties of this position include but are not limited to:

• Manages administrative practices and procedures related to planning, budgeting, scheduling, and coordinating the operational functions.
• Oversees, monitors, and coordinate the lodging program consisting of the Fisher House and off-site lodging.
• Assists the Fisher House Manager in managing Fisher House operations and assures that the needs of Fisher House guests are met, including orienting guests to the Fisher House and its programs.
• On a recurring basis, solicits, analyzes, and reports feedback from patients and families regarding their experience with Fisher House lodging. Develops instruments to measure experience.
• Provides resolution to guests' complaints and concerns about the Fisher House.
• Develops and maintains positive and successful relationships with a tremendous cross section of society from much economic and ethnic diversity. This also includes compatibility with staff, patients, organization officials, VISN and Central Office staff.
• Maintains effective working relationships with community organizations and promotes good relations between the VA and the community and at times, represents the VAMC at various functions concerning the Fisher House.
• Coordinates after-hours Fisher House placements and activities with the AODs, HAS, Social Work, or other appropriate facility office.
• Assists Public Affairs with increasing community awareness of the VA Fisher House program, involving Veterans, and active-duty personnel (if applicable), when necessary.
• Effectively conveys ideas and job tasks to others for completion and displays skills in public speaking.
• Composes written correspondence and generates original compositions, letters, and news stories.
• Clearly communicates orally and in writing ideas, facility policies, and special programs to volunteers, community members, and service organizations.
• Conducts inspections and audits to identify deficiencies; determines the impact of repairs, improvements, or other corrective measures; and coordinates the scheduling or implementing the work with other organizational activities.
• Adapts analytical techniques and evaluation criteria to the measurement and improvement of program effectiveness and/or organizational productivity.

Promotion Potential:
The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule:

Monday - Friday | 8:00 AM - 4:30 PM CST

Telework:
Ad Hoc Available

Virtual:
This is not a virtual position.

Position Description/PD#:
Housing Management Assistant (Fisher House)/ PD709980

Relocation/Recruitment

Incentives:

Not Authorized

Permanent Change of Station (PCS):
Not Authorized