Manager In Training- Summer and Winter

SUMMARY

The Manager in Training (MIT) program is designed to provide aspiring leaders in the hospitality industry with hands‑on experience and training in all aspects of hotel or restaurant operations. The MIT will be immersed in various departments such as Guest Services, Housekeeping, Food & Beverage, Sales & Marketing, and Human Resources to develop a well‑rounded skill set to prepare them for future management roles.

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Rotate through departments to gain knowledge of each operational area.
• Assist in the daily operations of all departments within the resort, including guest services, housekeeping, food and beverage, attractions, and sales and marketing.
• Supervise and support department staff, ensuring high standards of performance, customer service, and productivity.
• Provide mentorship and guidance to entry‑level team members.
• Assist with scheduling, training, and performance evaluations of staff.
• Ensure that guests receive outstanding service by addressing concerns, answering inquiries, and ensuring guest satisfaction.
• Handle guest complaints in a professional manner, ensuring swift resolution.
• Assist in budget management, forecasting, and ensuring financial performance meets company goals.
• Track and analyze key performance indicators (KPIs) and help in identifying areas for improvement.
• Support the implementation of marketing strategies and promotions to drive sales and increase customer engagement.
• Assist with local community relations and event planning to promote the business.
• Actively contribute to resolving operational issues and conflicts.
• Make decisions regarding daily operations, staffing, and customer service matters in alignment with company policies.
• Participate in training sessions, seminars, and workshops designed to enhance management skills and industry knowledge.
• Assist in developing and implementing training programs for team members.
• Ensure that all operational practices comply with safety, health, and environmental regulations.
• Oversee that the property adheres to company policies, legal standards, and local laws.
• All other duties as assigned by management.