Director - Enterprise Services

Overview

Director - Enterprise Application Services — Cookeville, TN, United States

Job Description

Description of Job Duty:

Provides strategic and operational leadership for the university’s enterprise application environment, ensuring systems and services align with institutional priorities and deliver high-quality, customer-focused support. This role oversees the management, support, and continuous improvement of enterprise platforms—including student information systems, ERP, CRM, learning management systems, data integrations, and workflow solutions—to enhance academic and administrative business processes and advance digital transformation.

The Director leads and develops a team of technical and functional professionals, fostering performance excellence through coaching, feedback, and clear prioritization aligned with university decision-making and IT–business objectives. Working collaboratively across IT and campus stakeholders, the role drives integrated IT initiatives, application modernization, automation, and the adoption of emerging technologies, including AI-enabled tools. The Director evaluates internal and external trends, leads continuous improvement efforts, and ensures accountability for process adherence while identifying opportunities for optimization and increased customer satisfaction.

Additionally, the role guides build-versus-buy decisions, manages vendor and contractor relationships, and provides transparent project and service status reporting to leadership. The Director supports workforce planning and change management by anticipating future skill needs, ensuring staff are equipped to meet evolving demands, and developing communication, process, and training strategies to support successful transitions. Through proactive planning and execution, this position ensures technology investments effectively support student success, operational efficiency, and long-term institutional goals.

Tennessee Tech is an Equal Opportunity/Affirmative Action employer.

Essential Functions:

• Develop and execute a strategic roadmap for enterprise applications aligned with the institution’s mission and priorities in technology, innovation, and service advancement.
• Assess new technologies—including AI, automation, and next-generation cloud platforms—to recommend and implement transformative solutions.
• Lead enterprise-wide modernization initiatives, including cloud migrations, system upgrades, and digital workflow transformations.

Minimum Qualifications:

Bachelor's degree from an accredited institution in Information Technology, Computer Science, Information Systems, Business Administration, Communications or a related discipline. At least 10 years of related professional experience, including 5 years of progressively responsible experience in enterprise application management, systems administration, or IT leadership.

Knowledge

• Deep knowledge of enterprise applications used in higher education, across academic, administrative, and student-life domains.
• Strong understanding of higher education business processes, workflows, and regulatory requirements.
• Expertise in system integration, middleware, APIs, and application architecture.
• Knowledge of cloud computing, SaaS platforms, data management, analytics, and modern development frameworks.
• Familiarity with ITIL or similar service management frameworks.

Skills

• Exceptional leadership and team development skills.
• Strong communication skills with the ability to build trust and credibility across diverse campus stakeholders.
• Proficiency in project and portfolio management, vendor management, and contract negotiation.
• Advanced analytical, problem-solving, and decision-making abilities.
• Ability to lead organizational change and drive adoption of new technologies.

Abilities

• Ability to align technology strategy with institutional goals.
• Ability to manage complex enterprise environments and multi-system integrations.
• Ability to foster collaboration and facilitate cross-functional decision-making.
• Ability to drive innovation, evaluate emerging technologies, and integrate AI and automation into enterprise workflows.
• Ability to work in a fast-paced environment with evolving priorities and emerging challenges.
• Abilities to manage confidential and sensitive information while ensuring regulatory compliance.

Preferred Qualifications:

Master’s Degree preferred in IT Management, Systems Engineering, or an MBA with a technology focus.

Experience in higher education or other complex organizational environments. Experience leading cloud transformations, ERP/SIS migrations, or major modernization efforts. Experience with AI-enabled enterprise tools, workflow automation.

Tennessee Tech is an Equal Opportunity/Affirmative Action employer.