ServiceNow Architect

Job Title

Service Now Architect

Nashville, TN or Dallas, TX - Hybrid

Globant is a leading digital transformation company, blending innovation, technology, and creativity to empower organizations across industries. We are committed to creating tailored solutions that help our clients excel in an ever‑evolving digital landscape.

We are looking for a hands‑on Service Now Architect – HRSD with deep expertise in HR Service Delivery (HRSD) to lead the design, enhancement, and governance of medium to large‑scale enterprise implementations.

• Possess at least 10 years of IT industry experience, including 6+ years specifically dedicated to the Service Now platform
• Demonstrated track record of delivering HRSD implementations within large‑scale enterprise environments
• Strong technical expertise in providing hands‑on support and driving enhancements for live HRSD production landscapes

• Architecture & Solution Design
  • Own end‑to‑end architecture for Service Now HRSD solutions including Employee Lifecycle, Case Management, and Knowledge Management
  • Design scalable solutions aligned with enterprise architecture, security, and data governance standards
  • Drive standardization across HR services, workflows, and operating models
• Hands‑on Development & Enhancements
  • Actively contribute to development, configuration, and customization on the Service Now platform
  • Lead enhancements across existing HRSD implementations with focus on stability, scalability, and reuse
  • Troubleshoot complex issues across production and pre‑production environments
• Platform Governance & Optimization
  • Define and enforce coding standards, design patterns, and peer review practices
  • Manage technical debt, ensure upgrade readiness, and improve platform performance
  • Drive continuous improvement across the HRSD landscape
• Integration & Data Management
  • Architect integrations with HR systems such as Success Factors, SAP, Docu Sign, and a variety of enterprise applications using REST, SOAP, and Integration Hub
  • Ensure strong data security through ACLs, encryption, and compliance controls
• Upgrades & Platform Support
  • Lead Service Now platform upgrades including planning, impact analysis, testing, and rollout
  • Ensure minimal disruption to business during upgrades and releases
  • Work closely with Service Now Support to troubleshoot product issues, raise HI tickets, and drive resolution
  • Perform root cause analysis and implement long‑term fixes for platform issues
• Delivery & Collaboration
  • Partner with HR, business stakeholders, and offshore delivery teams to translate requirements into scalable solutions
  • Mentor developers and ensure high‑quality engineering practices
  • Support both project delivery and sustainment tracks
• HRSD Functional & Technical Expertise
  • HR Case Management including case lifecycle, task orchestration, SLAs, and templates
  • HR Knowledge Management including lifecycle, access controls, and knowledge‑driven self‑service
  • Employee Lifecycle Events including onboarding, offboarding, and cross‑functional workflows
  • Employee Service Center and service catalog configuration
  • HR Agent Workspace configuration and optimization
  • Strong understanding of HR data model, COEs, and sensitive data handling
• Platform & Engineering Expertise
  • Strong scripting experience including Business Rules, Script Includes, Client Scripts, and UI Policies
  • Workflow automation using Flow Designer and Playbooks
  • Integration experience using REST, SOAP, and Integration Hub
  • Experience with Virtual Agent, Predictive Intelligence, or Now Assist is a plus
  • Strong debugging, performance tuning, and system optimization skills
• Platform Operations
  • Experience handling Service Now upgrades, patching, and release management
  • Experience working with Service Now Support including HI tickets and product issue resolution

• A collaborative culture fostering innovation and professional growth.
• Opportunities to work on high‑impact projects with globally recognized brands.
• Competitive compensation and benefits package.
• Flexible work environment with opportunities to shape the future of digital transformation.

The anticipated base pay range for this position is…