Sr Business Strategist, Transformation Enablement

** The preferred candidate locations are Memphis, Pittsburgh or Plano, but this role is remote-eligible as well.

For candidates in those 3 cities, this role will be in-office 4 days a week**

The Sr. Business Strategist plays a critical role in developing and executing transformation enablement strategies for the Fed Ex Data & Technology (D&T) organization. Serving as a guide for Organizational Change Management, Culture, Employee Experience, and Leadership Development within a technology environment, this role supports strategy articulation, embeds change practices, and mobilizes leaders to execute within a complex, enterprise-level digital transformation.

The successful candidate will foster strong stakeholder relationships from key internal and external partners and ensure our team members and leaders have clear line of sight to Data & Technology’s strategic direction and what connection and behaviors are needed to achieve our future state and business objectives.

Under limited supervision, the successful candidate will:

• Drive Transformational Change:
  Lead forward-thinking change management strategies that drive cultural alignment, positive mindset shifts, and enthusiastic stakeholder adoption in support of long-term organizational transformation.
• Enable Change Governance:
  Support governance decision-making around change priorities, manage alignment across forums, and translate leadership decisions into operationalized change narratives.
• Track & Measure Adoption:
  Define and operationalize change adoption metrics, leader engagement dashboards, and transformation outcome tracking to provide leadership visibility into change effectiveness and course corrections.
• Shape the Narrative:
  Support change management methodologies to identify key strategic issues, using data sources to build a cohesive transformation narrative and a clear vision statement for Digital Transformation.
• Advise & Influence Strategy:
  Evaluate strategic objectives, formulate direction, and influence decision-making based on business trends, data analytics, and strategic frameworks.
• Culture Mobilization:
  Understand our enterprise culture values and map our digital transformation change journey to a more detailed and targeted change and culture plan supporting all levels of Data & Technology.
• Drive Leadership and Manager Alignment:
  Conduct leadership action planning to turn our leaders into change agents, who understand and communicate the need for change.

• Provides leadership in the evaluation of strategic objectives, formulation of strategic direction, and supports decision making based on assessment of business trends and data analytics.
• Plans, organizes, and develops analyses/assessments grounded in deep understanding of the business, industry & market trends, consumer behavior, customer segments, and competitive strategy.
• Predicts changes in the current market and summarizes insights from proprietary and third-party data & information to create distinctive insights.
• Develops and implements business analyses, manages business case development, and business-at-risk assessments.
• Develops strategic frameworks and manages processes to build business scenarios.
• Provides a point of view on key strategic issues across major dimensions of the business – competitive activity, customer segments, technology, etc.
• Manages ongoing discussions with peer partners in other internal work groups including peers in international regions on identified priorities supported with clear fact based recommendations.
• Participates in cross-functional meetings and provides insight/guidance to peers/managers in partner teams.
• Interfaces with areas across the enterprise to discuss changes impacted by strategic recommendations.

• Leadership Alignment: Must display remarkable ease championing leadership conversations and forums, helping to align leaders on a shared vision critical to strategic execution and measurable outcomes.
• Vision Translation: Experience working closely with leadership to translate their vision into effective strategic narratives, particularly the emotional case for change that turns understanding into belief and belief into action.
• Program Management: Provide operational program management for change implementation, sequencing culture activities, and managing dependencies across work streams.
• Navigating Ambiguity: Demonstrated ability to successfully lead teams or projects through high ambiguity, driving a framework for delegation and accountability within a multi-year Digital Transformation.
• Three (3) years related work experience focused on Change Management and Communications, specifically enablement in strategy development, planning, and support of a technology organization.
• Experience enabling transformational change management methodologies, focusing on embedding "lifestyle shifts" within a technology environment.
• Organizational change management certification (CCMP, Prosci, etc.) is preferred.