Support Technician l

Position

Support Technician I

Full Time

• Education:
  
  Associate’s Degree in a technical discipline or equivalent work experience.
• Experience:
  
  Minimum of 1 year of Help Desk or IT Support experience preferred.
• Technical Proficiency:
  • Strong knowledge of Microsoft and Adobe productivity suites, email systems, and ticketing software.
  • Familiarity with Active Directory, network troubleshooting, and remote desktop tools is a plus.
  • High degree of accuracy and organization in documentation and recordkeeping.

• Flexible Schedule
• Competitive Pay & Holiday Incentive Pay
• Earned Time Off
• Health, Dental, Vision, Disability and Life insurance
• 401k with generous company contributions
• Tuition Reimbursement Opportunities
• Advancement Opportunities

• Respond promptly and courteously to Help Desk calls, emails, and tickets, ensuring each request is accurately logged and categorized.
• Maintain precise and thorough documentation of all support activities, including troubleshooting steps, resolutions, and follow‑ups, within the ticketing system.
• Provide user guidance and training on IT systems, tools, and best practices to reduce preventable support issues.
• Work closely with senior technicians, system administrators, and other IT team members to identify recurring issues and process gaps.

NHC Corporate Office
100 E Vine St.
Murfreesboro, TN 37130

NHC is an Equal Opportunity Employer.