Helpdesk Technician

Job Description

AESC is looking to add an IT Helpdesk Technician to our team in Murfreesboro, TN.

• Full-Time
• On-site

AESC is an exciting, newly created global organization committed to solving the challenges of a sustainable future and becoming the leading supplier of full-value-chain battery solutions. Our lithium-ion batteries can be found in nearly one million electric vehicles worldwide and have a stellar safety record of zero-critical issues. AESC US is leading the way in battery technology. We design and manufacture EV battery technology for various electric vehicles and equipment.

We are working hard towards unlocking the full potential of sustainable energy and climate change mitigation. We will continue to build upon our successes and expand into new markets and industries, producing innovative and competitive products and technologies that advance the goal of a zero‑carbon emission future. AESC is headquartered in Japan and has battery manufacturing locations in Japan, UK, China, and the U.S.

Our mission is to solve the challenges for a sustainable future. Together, we can make a meaningful impact.

We are seeking a motivated and customer‑focused Helpdesk Technician to provide first‑level technical support to end users. The ideal candidate will have foundational experience with Active Directory, Group Policy, laptop patching, and application installation, along with a strong commitment to delivering excellent customer service. This role requires a positive attitude, patience, and the ability to communicate effectively with both technical and non‑technical users.

• Provide first‑line technical support via phone, email, and in‑person for hardware, software, and network‑related issues
• Troubleshoot and resolve user issues related to Windows operating systems, applications, and peripherals
• Perform user account management tasks within Active Directory (e.g., account creation, password resets, group membership updates)
• Assist with Group Policy configurations and troubleshooting basic policy‑related issues
• Conduct patching and updates for laptops and desktops to ensure systems are secure and up to date
• Install, configure, and maintain standard business applications and software
• Set up and deploy new laptops, desktops and mobile devices
• Document incidents, service requests, and resolutions in the ticketing system
• Escalate complex issues to higher‑level support teams when necessary
• Maintain inventory of IT equipment and assist with asset tracking

• 1+ year of experience in a Helpdesk, Desktop Support, or IT Support role

• Active Directory (user and group management)
• Group Policy (fundamentals and troubleshooting)
• Windows OS environments (Windows 10/11)

• Patching laptops/desktops
• Installing and configuring software applications
• Familiarity with ticketing systems (e.g., Service Now, Jira Service Desk, or similar)

• Extremely customer‑focused mindset with a strong desire to help users succeed
• Pleasant, professional, and approachable attitude
• Strong communication and interpersonal skills
• Ability to remain calm, patient, and solution‑oriented under pressure
• Strong attention to detail and organizational skills

• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
• Experience supporting printers, VPN, and remote access tools
• IT certifications (e.g., CompTIA A+, Microsoft Fundamentals) are a plus

• Occasional domestic travel may be desired.

Welcome to AESC, supporting our state‑of‑the‑art Gigafactories, where you'll have the opportunity to tackle the world's most fascinating challenges alongside exceptionally talented individuals who are driven to make a difference. At AESC, we offer a comprehensive compensation package. In addition, we provide a range of valuable benefits, such as 401(k) and health insurance. We strive to ensure that our employees are well taken care of, enabling them to focus on their work and contribute to our collective mission of changing the world.

• An inclusive and diverse work environment…