Support Technician l

Overview

Why NHC? At NHC, we “Put our Heart in Everything We Do!” We take pride in working together as a team in a family‑oriented work environment. We provide a culture of excellence, recognition, empowerment, and fun. We offer professional growth opportunities along with competitive compensation and wage increases based on performance.

Support Technician I – Full Time

• Education:
  
  Associate’s Degree in a technical discipline or equivalent work experience.
• Experience:
  
  Minimum of 1 year of Help Desk or IT Support experience preferred.
• Technical Proficiency:
  Strong knowledge of Microsoft and Adobe productivity suites, email systems, and ticketing software; familiarity with Active Directory, network troubleshooting, and remote desktop tools is a plus; high degree of accuracy and organization in documentation and record‑keeping.

• Flexible Schedule
• Competitive Pay & Holiday Incentive Pay
• Earned Time Off
• Health, Dental, Vision, Disability and Life insurance
• 401(k) with generous company contributions
• Tuition Reimbursement Opportunities
• Advancement Opportunities

• Respond promptly and courteously to Help Desk calls, emails, and tickets, ensuring each request is accurately logged and categorized.
• Maintain precise and thorough documentation of all support activities, including troubleshooting steps, resolutions, and follow‑ups, within the ticketing system.
• Provide user guidance and training on IT systems, tools, and best practices to reduce preventable support issues.
• Work closely with senior technicians, system administrators, and other IT team members to identify recurring issues and process gaps.

NHC Corporate Office
100 E Vine St.
Murfreesboro, TN 37130

Find out more about us at

We look forward to talking with you about this great opportunity. NHC is an Equal Opportunity Employer.