IT Coordinator Americas

IT Coordinator – Houston, Texas

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. Wilhelmsen is seeking an IT Coordinator in the Houston, Texas area. If you are highly motivated by helping people improve their IT knowledge on the latest Microsoft 365 tools and would like to work in an international environment where English is the corporate language, this role is a great fit.

The position is based at the Houston office in Pasadena and involves supporting and coordinating the local office while also assisting the global support team as needed.

• Identify end‑user training needs, provide input on training material, and arrange training sessions, with a special focus on MS365 tools.
• Act as 2nd line, assist 1st line support team when required, identify recurring issues and automation opportunities, and report to line manager.
• Ensure local support in Applications, Network management, Server management, Order fulfillment, IT governance and IT security.
• Follow up with local vendor(s) on contracts, identify needs and renewal cycle, and liaise with Head of Supplier Management.
• Provide local deskside support.
• Monitor user satisfaction scores and identify improvement potential.
• Ensure incidents and requests registered in the global helpdesk system are handled according to GBS IT, SLA/GSM principles and guidelines.
• Advise on IT investment budget.
• Provide accurate reporting as required.
• Act within the corporate governance policy.

• Competitive pay and benefits package
• Generous paid time off
• Great opportunities for advancement
• Opportunity to work in a global capacity
• Compensation range depending on experience

As you will be dealing with the client daily, it’s important that you thrive in a position where you have a lot of internal and external interactions. You should naturally be proactive and comfortable meeting people face‑to‑face.

Wilhelmsen provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.