Senior Systems Engineer; Cloud & Security

• Full-time

Ingram Content Group (ICG) is currently seeking a Sr Systems Engineer to join our team in LaVergne, TN (Greater Nashville area). This Senior Systems Engineer will administer, secure, and optimize the organization's enterprise Microsoft 365 environment, with primary ownership of SharePoint Online, One Drive for Business, Microsoft Teams, and Exchange Online.

This role is the senior technical authority for the Microsoft 365 platform, partnering with the Security & Compliance team on data governance, access controls, and Microsoft Purview initiatives, and supporting automation and AI-readiness efforts involving Power Automate and Microsoft Copilot. The engineer is the escalation point for complex issues referred by the Service Desk and End-User Support teams and is expected to operate with a high degree of independence and sound judgment.

This position requires a hybrid work arrangement, working from the Ingram headquarters 4 days per week.

The ideal candidate will have the following minimum qualifications:

• Bachelor's or Master's degree in Information Technology, Computer Science, Engineering, or a related field, or directly related year-for-year experience.
• 5 years of systems engineering or related experience, including progressive experience administering Microsoft 365 at the enterprise level, including SharePoint Online, One Drive, Microsoft Teams, and Exchange Online.

We have a preference for:

• Deep working knowledge of Microsoft 365 administration, including tenant-level configuration and cross-service dependencies.
• Strong understanding of SharePoint Online architecture, permissions models, hub sites, and site provisioning at enterprise scale.
• Proficiency administering Microsoft Teams policies, voice/calling features, and Teams governance.
• Solid understanding of Exchange Online mail flow, mail hygiene, and message security controls.
• Working knowledge of Microsoft Purview capabilities, including DLP, retention policies, sensitivity labels, and eDiscovery.
• Familiarity with Microsoft Copilot licensing, data readiness requirements, and adoption/pilot considerations.
• Hands-on experience building and maintaining workflows and automations using Power Automate.
• Proficiency with Power Shell scripting and/or Microsoft Graph API for bulk administration and reporting tasks.

The Sr Systems Engineer key responsibilities are:

• Administers and maintains the enterprise Microsoft 365 tenant, including SharePoint Online, One Drive for Business, Microsoft Teams, and Exchange Online, ensuring high availability, performance, and security.
• Designs and manages SharePoint site architecture, hub site structures, permissions models, and content organization strategies across the enterprise.
• Configures and maintains One Drive for Business settings, including sync policies, storage quotas, sharing restrictions, and data retention/lifecycle policies.
• Administers Microsoft Teams, including policies, meeting and calling configurations, guest/external access, and Teams-SharePoint integration.
• Manages Exchange Online mail flow, transport rules, distribution groups, shared mailboxes, and mailbox permissions.
• Serves as the Tier 3 escalation point for complex M365 issues referred by the Service Desk and End-User Support teams.
• Partners with the Security & Compliance team to implement and maintain Microsoft Purview capabilities, including DLP policies, sensitivity/retention labels, and eDiscovery support.
• Conducts periodic access and permissions audits across SharePoint and One Drive to identify and remediate over- permissioned or orphaned content.
• Supports conditional access, MFA, and identity governance configurations in coordination with the Security & Compliance team.
• Designs and maintains automated workflows using Power Automate to streamline provisioning, approvals, and other administrative processes.
• Supports Microsoft Copilot readiness activities, including permissions hygiene reviews, license planning, and pilot rollout support.
• Manages Microsoft 365 license allocation, usage reporting, and cost optimization across the tenant.
• Creates and maintains technical documentation, standard operating procedures, and knowledge base articles for administered services.
• Monitors the Microsoft 365 Message Center and roadmap changes and assesses and communicates the enterprise impact of upcoming feature changes.
• Participates in incident response and root cause analysis for Microsoft 365 service disruptions.
• Provides technical mentorship and guidance to junior administrators and Service Desk staff on Microsoft 365-related issues.

Hiring Salary Range: $110,981-$141,123. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

• A highly competitive compensation package with generous benefits…