Advanced Practice Provider Informatics Lead

The APP Informatics Lead advances the organization’s strategic goal of successful, scalable Expanse adoption by supporting provider engagement, education, and change management across large, complex implementations. Partnering with clinical and operational leaders, this role accelerates go-live readiness and sustained usability by preparing provider champions, delivering at-the-elbow support, and translating structured provider feedback into EMR optimization and continuous improvement.

Major Responsibilities:

Provider Engagement & Change Management

• Support and execute provider engagement strategy for all upcoming Expanse implementation Waves, including in-person and virtual activities across Divisions/facilities.
• Plan and support engagement events such as Division Kickoff (DKO), Facility Kickoff (FKO), Expanse Change Champion (ECC) meeting coverage, and other readiness and adoption activities.
• Schedule and coordinate provider engagement activities (calendaring, tracking participation, logistics, follow-up, readiness checklists).
• Prepare providers and champions for go-live, including Go-Live Facilitator preparation, workflow education, and readiness reinforcement.
• Conduct and/or support provider training, including group sessions and 1:1 engagements to address concerns, workflow impacts, and adoption barriers.
• Develop and/or coordinate provider-facing communications and materials to drive adoption and standardization.
• Support provider champion training and education, including onboarding/orientation, expectations, and escalation pathways.
• Conduct product demonstrations at facility/division kickoffs and other stakeholder sessions, tailoring messaging to audience and workflow impact.
• Support completion and quality of provider engagement deliverables (e.g., provider engagement workbooks, readiness artifacts, issue logs, feedback summaries).
• Help staff and sustain provider change champion groups; assist with meeting preparation, agendas, content, and action tracking.
• Assist with post go-live office hours (facilitating sessions, triaging issues, capturing themes, escalating appropriately).

Go-Live Coverage & At-the-Elbow Support

• Provide on-site and/or virtual go-live coverage for providers and clinical teams, including at-the-elbow support, rounding, and rapid workflow troubleshooting.
• Identify recurring adoption barriers and collaborate with implementation, training, and optimization teams to address root causes.
• Support issue gathering, fact finding, and resolution processes; communicate recommendations and solutions clearly to varied stakeholders.

Education & Clinical Content Development

• Support development of engagement and education content (provider tip sheets, workflow guides, specialty-targeted training materials, ambifi’s, FAQs).
• Help evaluate the effectiveness of training strategies/materials and recommend iterative improvements based on frontline feedback.
• Collaborate with clinical leaders, trainers, and project teams to ensure content aligns with enterprise standards while reflecting real-world workflow needs.
• Participate in continuous improvement and organizational learning—sharing lessons learned across waves and sites.

Expanse EMR Optimization

• Partner with the EMR Optimization team to support optimization initiatives, including stakeholder meetings, workflow review, requirements gathering, and feedback synthesis.
• Provide structured provider feedback to inform EHR build, enhancement prioritization, and usability improvements.
• Support pilots and adoption measurement for optimization projects.
• As needed, contribute to related Expanse technology/innovation initiatives (e.g., ambient listening,…