Operations Excellence Manager

Responsibilities

• Provide engineering and project support to Americold facilities.
• Drive labor productivity and inventory control improvements through engineered labor standards, performance-based incentive roll-out.
• Ideate and support the execution and sustainment of continuous improvement initiatives.
• Leverage dashboards to monitor site-level labor, inventory, and service performance, identify issues, and drive corrective actions across all assigned sites.
• Identify and drive productivity improvement, process enhancement, and inventory control initiatives through continuous improvement projects.
• Develop, validate, and maintain time‑studied standards.
• Calculate and implement performance incentives.
• Ensure proper change management to sustain assigned projects.
• Provide training to operations teams on labor management, inventory control, process improvement tools, and associated systems.
• Evaluate and make recommendations for process improvements.
• Evaluate material handling equipment requirements as needed.
• Keep abreast of the latest technology in warehousing and evaluate for applications.
• Develop project scopes, specifications, and estimates as needed.
• Conduct audits and comparative site analyses to ensure compliance, identify performance gaps, and establish benchmarks for inventory control excellence.
• Assist with improving productivity and reducing costs.
• Create scheduling tools to capture work content.
• Own 5 Habits and labor management system performance improvements.

• Bachelor's degree or higher in Industrial Engineering or equivalent degree, such as Supply Chain, Operations, Engineering, or Logistics, is required.
• 3+ years of work experience in Industrial Engineering or combined equivalent experience with a master’s degree in Industrial Engineering or related field.
• Experience in developing engineered labor standards.
• Continuous improvement experience and knowledge of CI methodologies required.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and ability to work cross‑functionally.
• Must be able to utilize problem‑solving techniques to identify root causes of failures and solutions to meet targets.
• Strong business planning and analytical skills, including market intelligence, metrics, and financial analysis.
• Must be self‑motivated and self‑directing.
• Knowledge of distribution center/logistics concepts – understanding of warehousing best practices.
• Willingness to travel 50 – 75%.

Demonstrates expertise in Industrial Engineering, focusing on continuous improvement methodologies, labor productivity, and inventory control. Proficient in developing engineered labor standards and utilizing analytical skills to drive performance enhancements in warehousing and logistics.