Director of Operations- Tennessee Job Murfreesboro area,Tennessee USA,Management

Director Of Operations

Security Finance is seeking an experienced and strategic Director of Operations to lead our Tennessee market—an established territory with over 65 branch locations and a team of 6 District Managers. The ideal candidate brings a proven track record in the traditional small-dollar installment loan industry. We are a recognized leader in personal installment lending. We operate in over 700 community-based branches across the U.S., offering small loans and exceptional customer service to help people when they need it most.

As Director of Operations you'll play a vital role in growing market share, coaching district managers, and driving operational performance—all while ensuring strict compliance with state and federal regulations.

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Key Responsibilities:

Lead operational performance for 65 + branches through direct supervision of 6 District Managers
Set and manage key performance indicators (KPIs) related to growth, profitability, and compliance
Identify market trends and develop data-driven strategies to maximize territory performance
Regularly visit branch locations (minimum twice per year per branch) to assess operations, customer experience, and team effectiveness
Recruit, train, and mentor District Managers and future leadership candidates
Ensure compliance with state and federal lending laws and internal policies
Serve as a liaison with local and state trade associations and regulatory agencies
Evaluate and execute branch expansion, relocation, or consolidation strategies

What We're Looking For:

7+ years of progressive leadership experience in the traditional personal installment loan industry (

Note:

Rent-to-own, lease-to-own, or payday lending experience will not be considered)
Demonstrated success in multi-unit supervision and building high-performing teams
Strong knowledge of lending operations, underwriting, and collections practices
Familiarity with state and federal lending regulations and general employment law
High degree of professionalism and executive presence
Willingness to travel extensively throughout the state
Tennessee residency or relocation required (Relocation assistance available)

Next Steps:

If you're ready to take your leadership experience in the small loan industry to the next level, apply now and join a company that values stability, career growth, and community impact.