Associate Director for Residence

Job Summary

The Associate Directors of Residential Experience are full-time, 12-month professional staff members, providing leadership and long-term planning for a residential area between 1,500 and 2,500 students, focused on either first-year students or returning residential students. The Associate Directors supervise between 2-3 full-time, 12-month, professional staff members, and oversees supervision of graduate and undergraduate staff members supervised at the Area Coordinator level.

• Knowledge of housing and university policies and procedures.
• Knowledge of student development theories.
• Knowledge of crisis intervention procedures.
• Demonstrated ability to organize and prioritize multiple and detailed tasks.
• Skill in strategic planning and data-driven decision making.
• Skill in leading diverse teams and supporting diverse student communities.
• Ability to manage budgets and perform budget analysis.
• Demonstrated understanding of student conduct policies and procedures, including experience handling student conduct matters from a developmental perspective.
• Strong interpersonal and communication skills. Demonstrated ability to effectively communicate and facilitate conversations with a variety of persons, including students, faculty, staff, parents, and outside constituents.
• Friendly, welcoming, positive, and a team player.
• Ability to effectively complete the various components of the Assistant Director position, including the following physical requirements:
  • Visually access the community, surroundings, and situations that occur spontaneously and respond appropriately.
  • Verbally communicate with staff, residents, and supervisors in casual and crisis interactions.
  • Use and operate keys/access cards, elevators, phones, and computer systems.
  • Access and respond to situations where they occur (i.e. inside student rooms, bathrooms, hallways, stairwells, elevators, and building lobbies).
• Ability to learn and effectively assimilate new technologies, hardware, and software into daily functions, especially to promote effectiveness and increase efficiency.
• Ability to contribute to the ETSU mission and vision and live the ETSU values.

• Master’s degree in higher education administration, student development, social work, counseling, or a related field and four (4) or more years of relevant experience at the professional, full-time level.
• Five years of work experience with a social services program.
• A combination of education and work experience.
• Successful completion of a background check required as a condition of employment.

• Experience in residence life, residential education, housing operations, or student development within a higher education setting.
• Demonstrated ability to supervise professional staff and support their growth through coaching and feedback.
• Strong organizational and communication skills, with the ability to manage multiple priorities in a fast-paced environment.

• Sitting for extended periods (e.g., at a computer or workstation)
• Climbing stairs or ladders
• Reaching overhead or below waist level
• Carrying files, equipment, or supplies short distances
• Pushing or pulling carts, furniture, or equipment
• Frequent typing or keyboard use
• Visual acuity to read printed and electronic materials
• Hearing to distinguish sounds (e.g., phone calls, alarms)
• Speaking clearly in noisy environments

• Job Family – Student Services Professional 3
• Salary:
  Market Range 8 (Salary Schedules)
• For information on benefits please visitwww.etsu.edu/human-resources/benefits/.

East Tennessee State University (ETSU) is an institution with over 14,000 diverse students highly ranked graduate and undergraduate…