Patient Server Lead

Job Summary

We are hiring immediately for a full‑time PATIENT SERVER LEAD position at Ascension Saint Thomas Rutherford, 1700 Medical Center Parkway, Murfreesboro, TN 37129. The role involves taking and delivering food/drink orders while creating an overall enjoyable dining experience and promoting a clean and safe environment for guests. Online applications are accepted only.

• Improve patient perception of meal quality, timeliness, accuracy, and service through consistent engagement, documentation, and accountability.
• Proactively resolve patient concerns at the bedside, ensuring accuracy in diet orders, coordinating quick meal corrections, and following up for satisfaction.
• Document patient feedback daily, track recurring themes, and collaborate with leadership to develop and implement targeted improvement strategies based on Qualtrics data.
• Promote open communication and strengthen trust between Food & Nutrition services, nursing teams, and patients by facilitating improvement plans and driving engagement initiatives.
• Serve as the point person through which all work‑related requests are communicated to unit management.
• Train and acclimate new associates to the company culture, client culture, and operations.
• Demonstrate a complete understanding of all menu items and ingredients.
• Promptly address and correct any complaints or issues.
• Assist in the selection and orientation of employees and oversee training of staff in areas of responsibility.
• Perform other duties as assigned.

• Prior experience in healthcare, hospitality, or food service.
• Strong customer service and conflict resolution skills.
• Basic computer proficiency for documentation and reporting.

$20.00 to $22.00 per hour.

• Medical, dental, and vision insurance
• Life insurance and disability insurance
• Retirement plan
• Employee assistance program
• Flexible spending accounts
• Commuter benefits
• Voluntary benefits such as pet insurance, critical illness, and hospital indemnity

Compass Group is an equal opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Applications are accepted on an ongoing basis. The Final date to receive applications is ongoing until all openings are filled. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.