Senior Customer Service Associate

Job Details

Location:

Hamilton Plaza Store – Hamilton, NJ 08690

Salary Range: $18.00 – $18.00 hourly

Travel Percentage:
None

• Follow all Goodwill policies and safety procedures. Must possess professional etiquette.
• Successfully process register transactions, handle money, count down a drawer, and ask every customer for a Round‑Up donation. Must achieve a 40% Round‑Up transaction average every month.
• Engage customers using the steps below:
  • Greet every customer 5 feet from you.
  • Focus on your customer.
  • Maintain a clean, neat, and organized store.
  • Walk, Talk, and Show.
  • Thank your customer for supporting our free job training and education initiatives.
  • Listen and respond appropriately to all customer concerns.
  • Engage customers at the register.
  • Effectively manage your register line.
  • Use good phone etiquette and answer within 3 rings.
  • Provide short, clear, timely announcements.
• Cross‑train as Donation‑Utility Associate and Barcoder to promote employee growth and maintain company productivity.
• Train to complete opening and closing procedures as necessary.
• Stock and maintain sales floor with newly processed merchandise.
• Maintain a clean, organized sales floor by recovering standards through sizing and organization of wares and furniture.
• Maintain sales floor and dressing rooms.
• Establish or identify prices of goods via the type of merchandise, identifying markings, or asking for help from an on‑site manager or supervisor.
• Utilize systems, including phones and paging systems, and make regularly scheduled announcements.
• Maintain interior and exterior of store in a neat, clean, and orderly manner (includes vacuuming, dusting, cleaning bathrooms, mopping floors, washing windows, etc.).
• Maintain clean and neat personal appearance at all times. Must wear company‑issued uniform.
• Ensure regular attendance.
• Perform all other essential duties as assigned.

Benefit eligibility is tied to whether you are a full‑time employee or part‑time employee.

Full‑time employees
, after satisfying the new hire waiting period, are eligible for Medical, Prescription, Dental, Vision, Life, Accidental Death & Dismemberment, Short‑Term Disability, Long‑Term Disability, PTO/Holidays, Discounts, Credit Union, Voluntary Benefits, and Mylo.

Part‑time employees scheduled to work between 30 and 37.5 hours per week, after satisfying the new hire waiting period, are eligible for Medical, Prescription, PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.

Part‑time employees scheduled to work less than 30 hours per week, after satisfying the new hire waiting period, are eligible for PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.

• Customer Service:
  Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
• Honesty/Integrity:
  Ability to be truthful and be seen as credible in the workplace.
• Sound and Timely decisions:
  Use knowledge and experience to make decisions that impact business goals and strategies, creating an environment where others are empowered to decide.
• Reliability:
  Dependable and trustworthy.
• Enthusiasm:
  Bring energy to task performance.
• Accuracy:
  Perform work accurately and thoroughly.
• Communication:
  Understand and follow verbal and written instructions in English.
• Flexibility:
  Work a flexible schedule on short notice, including nights, weekends, and occasionally long hours.
• Physical Demands:
  Meet physical demands of the position; vision correctable to within normal limits; function in a hectic work environment with occasional high stress.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.