Floor Leader; Part-Time

Summary

The Leader in Training (LIT) and Floor Leader position’s primary responsibility is to fulfill our mission statement: “To create the most enjoyable shopping experience possible for our Guests.” As a LIT/Floor Leader you will perform a variety of sales, merchandising, and operational tasks assigned by store management such as cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities.

You will work directly with the Store Manager and Leadership Team to develop sales, recruit new teammates, and provide leadership.

This description outlines the general nature and level of work performed by teammates assigned to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet guests with a friendly, engaging attitude and consistently provide legendary service
• Answer questions regarding the store and its merchandise
• Recommend, select, and help locate or obtain merchandise based on guest needs and desires
• Anticipate and fulfill guest’s needs by suggesting additional items, creating a wardrobing experience
• Demonstrate product knowledge and sales education, sharing that knowledge with the team
• Maintain and share knowledge of current sales and promotions, payment and exchange policies, and security practices
• Remain consistent on personal sales, and seek opportunities to impact teammates’ presentations with the Sales Presentation Guide (SPG)
• Achieve personal sales‑per‑hour, average sales and total net sales goals set by Store Management
• Provide legendary service throughout the store in the front 5, sales floor, fitting rooms, and the register area
• Know exchange and return procedures and use them as show‑making opportunities
• Use the Sales Presentation Guide daily to accomplish goals
• Meet or exceed performance standards in all Buckle business builders and guest loyalty programs
• Expand guest selection through inventory management, advanced product search, iPad apps, etc.
• Build good guest relationships to develop client‑based business
• Lead by example with show‑making, customer service and attentiveness
• Recognize and communicate guest levels with the team
• Ask business‑driven and show‑making questions to managers and teammates
• Coach teammates to improve their sales presentation
• Consistently perform leadership actions and maintain high standards, whether the manager is present

• Identify recruiting opportunities using Jobs & Careers cards, email referrals, and teammate recommendations
• Develop skills and assist in leading, directing, motivating and educating new teammates to meet shift orientation, loss prevention and sales presentation standards
• Maintain a positive floor culture with a positive attitude at all times
• Demonstrate and coach personal dress code, latest fashion to teammates and team leaders
• Participate effectively in daily setup, training, impact and review, utilizing the Performance Tracker
• Motivate teammates to initiate and complete daily tasks
• Show passion for denim show‑making and fit cards through teammates and guests
• Create and develop results within a department and balance all visual merchandising actions during mid‑week checks
• Demonstrate leadership actions during segments:
  • Be aware of guests and ensure they are being helped
  • Involve guests with product
  • Vocalize updates to fellow leaders and team
  • Collect guest names
  • Work cooperatively with gentleman’s side and lady’s side to benefit all teammates and guests

• Own and influence product through zone ownership: product knowledge, placement passion, preference
• Follow weekly checklist and product lifecycle
• Track results and recognize merchandising opportunities from freight to floor
• Communicate recommendations and solutions to the Store Manager
• Conduct informative store tours
• Ensure sales floor is consistently sized and new freight is appropriately displayed

• Work a flexible schedule, including mornings, evenings, weekends, Thanksgiving and Christmas days as required
• Utilize planner and complete opening and closing…