Sales Engineer

Sales Engineer, SVD - Southeast Memphis TN, Atlanta GA, Miami FL

Responsible for driving sales, this role educates key stakeholders on vacuum technology advancements and best practices. Focused primarily on the Scientific market, the Sales Engineer manages and grows business within a defined territory, identifying opportunities with both new and existing customers. The role also coordinates account activities across internal departments to ensure full customer satisfaction.

As a Service Sales Engineer, mission is to drive sales growth for our service business by leveraging technical expertise and understanding of customer needs. Reporting to the Regional Sales Manager, you will work closely with engineering and service product teams to implement effective service sales strategies. Plan and prioritize service sales activities and customer interactions to achieve business targets.

Drive sales growth, engage in face‑to‑face and remote sales to new customers, and conduct cross‑up‑re‑sell to existing customers. Collaborate with sales managers and broader organization to coordinate engagement with internal functions and pursue market opportunities.

Work setup: 100% remote; travel required ~50% of the time, often overnight/multi‑day. Geographic scope:
Domestic, Northeast Region of the US. Interaction:
Internal teams and external clients. Influencing factors:
Market conditions, customer needs, and technical requirements. Financial impact:
Directly responsible for annual service revenue; manages % of regional service targets. Supports multiple functions/customers. No direct reports.

Drive sales growth by leveraging technical expertise and understanding of customer needs. Report to the Sales Manager and work closely with engineering and product teams to ensure successful implementation of sales strategies. Engage in face‑to‑face and remote sales to new customers, and conduct cross‑up‑re‑sell to existing customers.

• Prepare and maintain a rolling territory plan to maximize customer‑facing time, with a target of more than 50% of time spent in direct customer contact.
• Lead and directly manage internal VTS sales support resources, including ongoing development of the role.
• Design and implement initiatives that support the delivery of sales objectives in line with the VTS EMEA South business strategy.
• Achieve defined revenue and profitability targets for the VTS business within the assigned territory.
• Provide a monthly territory report including performance updates and forward‑looking plans.
• Maintain and regularly update Leybold systems, including C4C.
• Prepare customer visit reports and ensure timely follow‑up and execution of resulting actions.
• Work closely with Customer Care, Marketing, and Product teams to ensure first‑class support for the customer base.
• Manage customer payment performance in cooperation with the local sales team, customers, and Leybold credit control team.
• Collaborate closely with sales management and the broader sales organization to ensure transparent and cooperative business management.
• Lead and coordinate engagement with relevant Leybold functions to position Leybold as the preferred and premium supplier for customers.
• Support new product and service launch plans for the customer base.
• Provide a monthly orders and sales forecast for the customer base in cooperation with the local sales team.
• Monitor and report on competitive activities within the territory.
• Support training and technical support activities together with the local sales team.

Tasks include IT infrastructure management, server administration, automation scripting, capacity planning, and documentation. Collaborate with teams to maintain and improve system performance and security, and participate in IT projects.

Strong communication skills, ability to multitask, and traveling as needed for installation, start‑up, or third‑line service. Manage and support hardware projects, including design, testing, and documentation.

Cover all phases of the ML life cycle and production‑grade development. Build, test, and deploy models; automate pipelines; maintain data pipelines; and improve internal ML framework.

Provide technical support, maintain customer relationships, manage escalations, and collaborate with sales and product teams to ensure customer success and satisfaction.