Lead Comfort Advisor

One Hour Heating and Air Conditioning of Pleasant Hill Future Opening:
Lead Home Comfort Advisor

Full Time
• Pleasant Hill Branch

Replies within 24 hours

The Lead Home Comfort Advisor (LHCA) conducts in-home sales consultations focused on HVAC, comfort, and efficiency. The LHCA assesses homeowner needs, develops, and presents HVAC replacement/upgrade proposals, secures sales, processes order, and works with company teammates to ensure customer satisfaction. This position will work with new and existing customers to guide them through the Sales Process while exploring equipment and financing options.

The LHCA will work with management to identify and target new sales populations and generate leads for potential sales.

• Identifies, pre-qualifies and calls on non-contract customers and current contract customers to increase awareness of Company service offerings.
• Prepares estimates for contracts and proposals.
• Follows up on sales leads and lists, both self-generated and via other sources.
• Manages multiple ongoing opportunities particularly focusing on selling service agreements and new equipment.
• Sells, renews, and expands renewable service agreements, to both new and existing customers.
• Maintains a closing ratio on:
  Generated leads of 70% or higher. Marketed leads of 50% or higher.
• Maintains an average sale price set forth by the brand.
• Utilizes the One Hour Sales System properly on every call.
• Performs a complete customer needs survey on every call.
• Completes all paperwork in a timely and accurate manner on all leads, including financing paperwork and the collection of cash payments.
• Must always be accessible by phone, other than scheduled vacations or holidays.
• Demonstrates technical expertise and maintains an elevated level of credibility.
• Recommends solutions and links customer objectives to total value solution and competitive advantage.
• Develops proposals and contracts for residential service agreements.
• Effectively writes and presents proposals.
• Negotiates value, addresses resistance, and closes the sale.
• Participates in all company sponsored training classes.
• Always maintains a professional image by:
  Wearing only company approved and provided One Hour apparel.
• Follow safety policies and procedures.
• Abiding by ALL One Hour standards of performance and code of ethics.
• Maintaining company vehicle, ensuring cleanliness and organization, both inside and out.

• 3 years of in-home sales experience.
• Prior success in the industry with knowledge of industry and local market.
• Knowledge of HVAC field concepts, practices, best practices, procedures, tools, and equipment.
• Strong relationship building skills, client‑driven and disciplined.
• Strong needs‑based sales skills and a passion for excellence.
• Previous experience with in-home service agreement sales and estimating.
• Strong negotiation and influencing skills. Excellent communication and presentation skills.
• Computer proficiency to include Microsoft Word and Excel.
• Valid driver’s license and a clean driving record.
• Experience with Service Titan preferred.

• Associate degree preferred in a related field.

• General Office Setting and local travel.
• Extreme weather conditions.
• Extended work hours to include day and/or evening shifts.

• Must be able to work extended hours, nights, or weekends.
• Ability to stand, walk, and climb ladders and stairs.
• Work assignments may be performed with or without reasonable accommodation to a known disability.

Compensation: $ - $ per year