Membership Sales Associate

Benefits

• Employee discounts
• Free uniforms
• Health insurance for eligible employees
• Dental insurance for eligible employees
• Vision insurance for eligible employees
• Competitive salary
• Bonus based on performance for eligible employees
• Flexible schedule
• Paid time off
• Training & development
• Tuition assistance
• Opportunity for advancement
• Wellness resources

The Membership Specialist will represent UFC GYM by providing a welcoming, informative and entertaining experience for all members and guests during their visits. The Membership Specialist is responsible for driving potential members into the gym to deliver industry leading customer services to them as well as our current members. This service must translate into exceeding personal revenue targets issued by management through both internal and external prospecting.

This is a full‑time position reporting directly to the Assistant General Manager and the General Manager.

• Lead Generation & Appointment Booking
  • Execute external marketing, promotions and prospecting, including off‑site passes distribution, building relationships with local merchants, and branding events.
  • Collect leads at enrollment and from current members via relationship building and referral programs.
  • Book membership appointments through productive phone activities and meet or exceed monthly appointment goals.
  • Ensure appointments convert into enough guests to meet or exceed monthly guest goals.
• Guest Touring, Membership Presentations, & Personal Production
  • Conduct the “Fitness Tour” for guests per the Membership Specialist Playbook, aiming for a 50% closing rate and 25% enrollment in Personal Training.
  • Use the approved presentation when presenting membership options to non‑members and ensure each new member meets a manager before completing the sales process.
  • Meet or exceed Personal Sales Room Financial goals each month.
  • Generate New Member Sales Revenue (NMS), Point of Sales Personal Training Revenue (POS PT), and New Electronic Funds Transfer Sets (EFT).
  • Achieve a minimum of 30 New Membership Units (NMU) and 6 PT Units per month after the first three months probation.
  • Hold Sales Drivers accountable for required sales behaviors that lead to Key Metrics.
  • Attach supporting documents and signatures for each agreement to ensure integrity of each sale.
• Customer Service
  • Follow up with members after enrollment to exceed expectations.
  • Provide highest level of customer service when communicating with guests.
  • Assist in maintaining a clean, operational facility.
  • Don't allow a member to cancel unless a manager signs off on the cancellation after a successful retention attempt.
• Miscellaneous
  • Work a schedule set a month in advance; must be available weekends and holidays.
  • Attend monthly All Team Meetings and Daily Production Meetings.
  • Wear the specified uniform, including UFC Gym Black Polo, appropriate slacks or jeans, dressed correctly and free of athletic shoes, hoodies, hats, or head wear.
  • Record time with the company check‑in system; punch out for lunch within five hours; no off‑clock work; complete adjustment form if a punch is missed.

The Membership Specialist will interact with club staff, including Operations and Fitness Departments as well as the Membership Team, communicate with members, guests and community vendors to support club sales. This position has no direct reports.

• In‑depth knowledge of sales practices and techniques.
• General understanding of the fitness industry.
• Ability to use computers.
• Good interpersonal communication skills.
• Excellent customer service skills.
• Independent, self‑starter with strong organizational skills.
• Team player mindset.
• Adhere to meal and rest break periods and clock in/out for all shift times.

• High school degree or GED required.
• Must complete company sales training and orientation program.

• 1–2 years of sales experience preferred.

• Lift up to 45 lbs.
• Type, use telephone and computer mouse.
• Frequent sitting, standing, walking, and stair climbing.
• Demonstrate proper fitness techniques.

Pay: $14.00 per hour.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at our company, please contact us at (714) 668‑0911 or

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.