Sales Bdc Team Leader Apprentice

Nelson Mazda Murfreesboro | Murfreesboro, TN

BUILD YOUR SALES & LEADERSHIP CAREER WITH US

Nelson Mazda is looking for a Sales BDC Team Leader Apprentice who wants to learn how to lead people, drive performance, create an exceptional customer experience, and ultimately complete the entire vehicle sale independently.

This is a unique opportunity designed for a recent college graduate or high-potential individual who wants to build a career in sales and leadership.

No automotive dealership experience is required—and we prefer candidates who are new to the dealership business. We will teach you the automotive business from the ground up.

We're looking for someone who is coachable, accountable, competitive, curious, and ready to learn.

• Lead daily BDC operations and team activities.
• Coach and develop BDC representatives.
• Monitor calls, texts, emails, leads, appointments, and follow-up activity.
• Track appointments, show rates, closing ratios, and sales results.
• Conduct daily team huddles and performance meetings.
• Train team members on phone, text, email, and appointment-setting skills.
• Review CRM activity and ensure proper lead follow-up.
• Work with Sales Management and Client Advisors to create a seamless customer experience.
• Learn the complete vehicle sales process from initial customer contact through delivery.
• Conduct needs analysis, vehicle presentations, and test drives.
• Learn how to structure and present a vehicle deal.
• Learn how to overcome objections and earn the customer's business.
• Learn how to properly appraise a customer's trade-in vehicle.
• Learn how to evaluate vehicle condition, equipment, market data, and trade value.
• Learn how to quote transportation costs and coordinate vehicle transportation.
• Learn how to calculate and present payment options.
• Learn how to submit a complete credit application and deal to the appropriate lender.
• Learn how to work with lenders and understand the approval process.
• Learn how to complete and present a finance menu with the customer.
• Learn the fundamentals of F&I products, finance terms, lender requirements, and compliance.
• Complete the entire vehicle sale without the assistance of a Sales Team Leader.
• Manage the customer experience from the initial lead all the way through delivery.
• Help onboard and train new BDC team members.
• Provide one-on-one coaching and performance feedback.
• Learn how to establish expectations and hold team members accountable.
• Develop leadership, communication, sales, and problem-solving skills.

This apprenticeship is designed to teach you every part of the automotive sales process.

Work leads, communicate with customers, set appointments, and create showroom traffic.

Understand customer needs, demonstrate vehicles, present value, overcome objections, and earn the customer's business.

Learn how to properly evaluate a customer's vehicle, understand its condition and equipment, research market values, and develop a proper appraisal.

Learn how to put together the complete transaction, including vehicle pricing, trade values, taxes, fees, financing, and payment options.

Learn how to quote and coordinate vehicle transportation, including understanding transportation costs and presenting those costs accurately to the customer.

Learn how to prepare and submit a complete deal to a lender, understand lender requirements and approvals, and work through the financing process.

Learn how to properly complete and present a finance menu, explain available products and options, and help the customer understand their choices.

Learn how to take ownership of the transaction and complete the entire sale without relying on a Sales Team Leader for assistance.

Learn how to ensure the customer has a smooth, professional delivery experience and understands their vehicle and ownership experience.

College graduate preferred.

We are especially interested in candidates who have demonstrated leadership, initiative, achievement, or competitive drive through school, athletics, internships, organizations, or previous employment.

• Is ambitious and wants to build a career.
• Has a strong work ethic and sense of urgency.
• Is comfortable communicating with customers and employees.
• Is competitive and motivated by goals.
• Is highly organized and detail-oriented.
• Is coachable and willing to accept feedback.
• Can hold themselves and others accountable.
• Enjoys helping other people succeed.
• Is comfortable learning new technology and CRM systems.
• Has a positive attitude and professional presence.
• Wants a long-term career in sales and leadership.
• Is willing to learn a business from the ground up.

In fact, dealership experience is not what we're looking for.

We want to find someone with the right mindset and potential, then teach them our process.

If you've recently graduated from college and are…