Parts Specialist

Answer parts telephone calls and wait on walk in customers promptly and courteously

Assist customers by researching parts from the manufactures parts manual

Prepare parts quotes

Enter orders in the computer

Coordinate setting up new customers in the computer

Ensure customer service by suggested sales to meet the total customer needs

Assist mechanics with parts diagrams and identifying parts accurately

Post parts to work orders from the parts warehouse and service techs

Support the mechanics by processing orders in a timely manner

Physically pull parts for customers and assist in putting away stock

Understand the computer parts system and how parts are affected by various transactions

Ensure orders are processed with current pricing, cost and freight

Utilize company inventory to reduce surplus and identify incorrectly ordered parts to be returned

Ensure customer part requirements are on order if not in stock

Other duties as assigned.

Must have a basic knowledge of all equipment sold by Heavy Machines Must be able to use all reference manuals

Excellent organizational and time management skills. Ability to handle stress associated with dealing with deadlines

Excellent customer service skills to include conflict resolution is required

Strong computer skills

Must be a Team Player Able to assist with special projects as directed by Customer Service Manager High school diploma or GED equivalent

Minimum of 2 years experience working in a parts and/or service background

Preference given to candidates with a heavy truck parts and service background

Forklift experience

Valid Drivers License is a plus
#J-18808-Ljbffr