Commercial Service Technician

Position Summary

The purpose of this role is to perform installations, preventive maintenance, and repairs on facility HVAC/R systems, food service equipment, plumbing, fuel dispensers, and electrical systems within various food and retail locations.

• Respond to service requests; troubleshoot, diagnose, and repair equipment in accordance with warranty requirements and industry standards
• Communicate repair status with the service technician supervisor and store management
• Complete same‑day work order notes and submit them to your supervisor; ensure proper charge allocations
• Monitor and maintain adequate stock levels
• Maintain service vehicle, tools, and uniforms to company standards
• Diagnose and repair fuel dispensers, replace fuel filters, and work on fuel security systems (training provided)
• Inspect facility interiors and exteriors for safety and maintenance issues
• Perform preventive maintenance on equipment, including rooftop HVAC units, split systems, ice machines, standalone refrigeration, fryers, and other food service equipment
• Ensure all repairs and work activities comply with OSHA and Pilot Company regulations
• Model company values and support exceptional guest and team member experiences
• Follow all rules, policies, procedures, and safety standards established by Pilot Company

• High school diploma or equivalent required
• Valid state driver's license and positive driving record required
• Minimum 3 years of recent commercial HVAC service experience required; EPA Universal 608 certification required
• Minimum 3 years of recent experience repairing commercial cooking or refrigeration equipment required
• Basic knowledge and ability to repair commercial plumbing and electrical systems
• Basic understanding of OSHA guidelines (OSHA 10 training provided)
• Strong analytical, problem‑solving, and communication skills
• Ability to work independently with minimal supervision
• Intermediate mathematical ability
• Ability to read and interpret site drawings
• Strong attention to detail and customer service skills
• Ability to work in congested areas during business hours
• Ability to collaborate effectively with internal departments
• Travel requirements less than 10%

• Ability to climb ladders
• Lift and carry up to 50 lbs
• Work in inclement weather
• Ability to bend, stoop, twist, crawl, and kneel
• Participate in company-sponsored training, including safety training

• Weekly pay
• Medical, dental, vision, life insurance
• 401(k) with company match
• Tuition assistance
• Adoption assistance
• Paid Time Off (PTO)
• Fuel discount
• Company-provided uniforms, including boots, jackets, shirts, and pants; boots reimbursed up to $150 annually; pants reimbursed up to $200 annually
• All required PPE provided