Lead Technician, Field Operations

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About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations.

American Water’s approximately 7,000 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

Job Title:

Water Utility Field Technician

Posting

Start Date:

9/1/26

Job Description:

This role is remote for Gatlinburg, TN area candidates only. It is a remote role since there is no office to report to in this location. The service area will be Gatlinburg, TN and will need to be able to drive to the local service locations.

The Lead Technician, Field Operations provides day-to-day leadership and work coordination for Field Technician crews while continuing to perform advanced technical work related to installation, maintenance, and repair of water distribution systems.

• Lead and coordinate daily work assignments for field operations.

• Perform complex installation, maintenance, and repair of water system infrastructure.

• Provide on-the-job training, coaching, and technical guidance.

• Monitor work quality, productivity, and proper use of material and equipment.

• Ensure compliance with Company Environmental, Health and Safety Policies, procedures and best practices.

• Drive and operate company vehicles and equipment, including dump truck, backhoe and other equipment required to perform field service duties; operate various hand and power tools.

• Break asphalt and concrete using pneumatic tools; excavate valves and curb boxes with hand tools; and position pipes, valves, fittings, and related infrastructure.

• Tap into pressurized water mains, install repair clamps, flare and connect service piping, and operate valves, hydrants, and related appurtenances.

• Operate pneumatic and/or hydraulic boring equipment for line installation and repair activities.

• Accurately complete forms, sketches, field notes, and documentation using maps and system records

• Read meters as required by daily schedules. Perform work in meter boxes, confined spaces, trenches, and excavations.

• Obtain and record water meter readings in the company’s service area to ensure accurate billing of customers’ accounts within established time frames.

• Accurately measure pressure and flow at meter to detect leaks.

• Perform service turn-ons, turn-offs, and other customer-facing operational tasks in accordance with company procedures.

• Investigate and resolve customer service issues, providing professional communication and timely response.

• Ensure compliance with Company Environmental, Health and Safety Policies, procedures and best practices.

• Advanced knowledge of water…