Dispatcher, Transportation

About Zūm

Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX℠) system that connects and coordinates people, vehicles, and operations in real time. Today, more than 4,500 schools rely on Zūm CMX.

We're seeking an experienced Dispatcher to lead daily transportation operations and serve as the critical communication hub at our Philadelphia, PA location. This role encompasses the complete dispatch lifecycle—from daily route assignments and driver coordination to emergency response and real‑time problem solving. You'll ensure seamless service delivery by orchestrating drivers, vehicles, and routes while maintaining constant communication with school districts, families, and internal teams.

You'll be the operational heartbeat of our transportation service, ensuring every student gets to school safely and on time, every single day.

You're calm amid chaos, juggling many tasks while keeping drivers on track. You thrive when phones are ringing, routes need adjusting, or a bus breaks down. As a quick thinker who stays cool under pressure, you keep stakeholders informed and solve problems. Your strong communication skills, prioritization, and steady presence inspire trust.

Daily Operations & Route Management:
Direct and monitor daily assignments, schedule drivers, and assign vehicles to ensure full route coverage and on‑time completion of all driver activities. Communicate all relevant details of driving assignments to drivers to ensure proper execution, and assist with routing directions and special service assignments. Coordinate vehicle service and repairs with the Maintenance Manager to ensure uninterrupted service delivery.

Communication & Emergency Response:
Respond to emergency calls and coordinate the emergency response network. Notify stakeholders and location personnel of all route changes, emergencies, accidents, breakdowns, or service disruptions, and handle customer concerns promptly and professionally. Provide real‑time operational support to drivers including assistance with traffic issues, routing questions, and emergency situations, escalating unresolved issues appropriately. Maintain compliance.

Administrative Operations:
Maintain route documentation and records including contracts, customer information, route changes, maps, vehicle assignments, and driver details to ensure accuracy and compliance with district and state requirements. Ensure strict adherence to dispatch standard operating procedures and recommend disciplinary action for policy violations in coordination with management. Track and document operational activities, incidents, and communications for reporting purposes while partnering with Location Manager and Safety Manager on compliance objectives.

Basic Qualifications:

High school diploma or equivalent. Proficiency with Microsoft or G Suite applications (Sheets, Docs, Slides, etc.). Experience in high‑pressure, time‑sensitive operations (e.g., transportation, logistics, field services, customer service, hospitality, or similar fast‑paced environments).

Preferred Qualifications:

Background in a leadership, supervisory, or management capacity within fast‑paced operational environments. Previous school busing or transportation experience, either as a driver or dispatcher, is a plus. Knowledge of state DOT/DMV safety rules and company compliance expectations. Excellent oral and written communication skills with strong interpersonal abilities. Experience working in a union environment. Comprehensive knowledge of the local area, including traffic patterns, road restrictions, neighborhoods, and geography of the school district is highly desirable.

Strong organizational, prioritization, and time management skills with demonstrated ability to manage multiple tasks simultaneously, coordinate scheduling and task assignments, maintain accurate records and filing systems, and track assets and inventory.

$26.44 - $31.25 an hour. The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below…