Permit Supervisor

Permit Supervisor

The City of Murphy is seeking a Permit Supervisor to serve as the primary operational lead for permit intake, processing, issuance, and tracking. This position reports to the Planning Manager and ensures compliance with applicable codes, ordinances, and departmental procedures while providing guidance to residents, contractors, developers, and internal departments.

• Oversee daily permit intake, review coordination, processing, tracking, and issuance of permits.
• Supervise, train, assign, and evaluate the work of the Permit Technician.
• Coordinate work assignments for the Permit Technician.
• Provide coverage for front counter, phone, and permit intake functions when the Permit Technician is unavailable.
• Serve as the primary escalation point for complex permitting issues and procedural interpretation.
• Provide permitting guidance to residents, contractors, developers, and internal departments regarding requirements, basic zoning-related inquiries, and development standards.
• Assist applicants with forms and technical questions related to the building permit process.
• Review permit applications for completeness and accuracy prior to routing for technical review.
• Interpret and apply municipal codes, zoning regulations, building requirements, and permitting policies.
• Coordinate permitting workflow with planning, building inspections, engineering, and fire prevention staff.
• Review and approve routine permits in accordance with adopted codes, ordinances, and departmental procedures.
• Monitor permitting software systems to ensure data accuracy and timely status updates across all permit types.
• Oversee inspection request coordination, permit lifecycle tracking, and communication with applicants from submittal through final approval or Certificate of Occupancy/Completion.
• Ensure accurate collection, reconciliation, and reporting of permit fees, deposits, and related transactions in coordination with Finance.
• Monitor permit aging reports, workload distribution, and processing timelines to meet service level expectations.
• Maintain departmental permitting metrics, reports, and operational summaries.
• Identify process improvements and recommend enhancements to workflows, forms, and customer service delivery.
• Assist in developing and implementing permitting procedures, policies, and operational standards.
• May assist in preparing and maintaining departmental budgets.
• Perform general office duties such as serving as first point of contact for the Development Services department by phone, in‑person, or email; maintaining office supplies; arranging, indexing, filing, storing, retrieving, updating, and notarizing documents.
• Perform other related duties as assigned.

• Prepare reports, correspondence, and summaries related to permitting and development trends.
• Assist with updates to departmental procedures, forms, and workflow documentation.
• Support addressing, zoning verification letters, and development‑related records management.
• Coordinate with the City Secretary and Planning Manager to respond to public records requests and document compilation as needed.
• Participate in special projects related to permitting systems and process improvements.
• May assist in preparing Planning & Zoning Commission, Board of Adjustment, and City Council public hearing notices and agenda materials.
• Perform other related duties and special projects assigned.

• Five (5) years of progressively responsible experience in municipal permitting, planning, building, or development services.
• High School Diploma or GED.
• Valid Texas Class C Driver’s License (must meet City driving standards).
• ICC Permit Technician Certification or ability to obtain within one (1) year.
• Experience with permitting software systems (e.g., Incode
  9) and development tracking tools.

• Prior supervisory or lead experience in municipal permitting or development services.
• Experience with integrated permitting and development tracking systems.
• ICC Permit Technician Certification at time of hire.
• Currently hold, or must obtain within one (1) year of hire, Texas Notary Public status.