Telecommunications Officer

Overview

The City of Murphy redefines the local government experience for its employees, citizens, and businesses; disrupting the perception of what municipal government is. We do this under the banner of being “One City, One Team” of public servants committed to exceptional service delivery by honoring our core values of being C.O.O.L.

• Respectful – by providing considerate and thoughtful service to a diverse City with the goal of maintaining an inclusive atmosphere that fosters collaboration and innovation.
• Professional – by being knowledgeable, competent, and efficient in service to all with the goal of maintaining high standards of behavior and work ethic while elevating each other as a Murphy team in efforts to deliver high‑quality outcomes.
• Trustworthy – by delivering service in an open, honest, and timely manner with the goal of fostering trust in all our relationships by maintaining integrity and high levels of accountability.
• Friendly – by committing to a harmonious, engaging, and positive work environment with the goal of providing exceptional service to our internal and external customers.

Are you a COOL individual looking for a COOL place to work? This might be the place for you and the coolest job you’ve ever had! The City of Murphy’s Police Department seeks to add a Telecommunications Officer to its dynamic team. As our Telecommunications Officer, under direct supervision of the Telecommunications Supervisor, you will receive and dispatch requests for police, fire, ambulance, and animal control emergency and non‑emergency services.

• Operate a multi‑line communication system.
• Answer phones and direct callers to the appropriate city employee.
• Monitor and broadcast on communication radio equipment.
• Dispatch police, fire, and emergency medical units and animal control as well as other city departments (public works, parks and recreation, etc.) as needed.
• Operate various telecommunication, multi‑channel radio equipment, and the Enhanced 911 system.
• Assign police, fire, and ambulance support elements to routine/emergency calls for service.
• Record all activities and locations of police units and animal control units.
• Use computer terminals to make entries and inquiries and interpret the responses from various automated databases.
• Provide Emergency Medical Pre‑ and Post‑Arrival instructions.
• Retrieve Driver’s License and Vehicle Registration data from the computer system.
• Check for outstanding warrants, stolen vehicles and articles.
• Enter and clear warrants and stolen articles from department to TCIC/NCIC computer.
• Operate video recording, closed‑circuit television, and tape‑logging equipment.
• Communicate with the hearing and speech‑impaired by a teletype system.
• Screen and forward telephone calls for the Police, Fire Department, and Animal Control departments.
• Be aware of and able to review the city’s crime analysis software (e.g., Raids On Line) and review crime trends for their respective shifts regularly.
• Able to operate the city‑wide locking control system, setting openings and closings according to scheduled events.
• Develop knowledge, skills, and abilities to enhance and ensure continued success and meet all mandated training requirements as specified by TCOLE for the maintenance of a licensed telecommunicator.
• Operate computers, telephones, radios, recorders, and other technical equipment.
• Adhere to personnel safety, departmental policies and procedures, and Administrative Orders.

MUST ACCEPT ON‑CALL DUTY STATUS AND WORK FLEXIBLE HOURS TO INCLUDE ALL SHIFTS INCLUDING NIGHTS, WEEKENDS, AND HOLIDAYS.

FLSA non‑exempt, budgeted on Pay Grade #28.

Min: $24.37 /hour | Mid: $27.85 /hour | Max: $32.49 /hour

• High…