University Collections Coordinator

University Collections Coordinator Summary of Duties

The University Collections Coordinator is responsible for the review, reporting and maintenance on all past‑due student accounts based on the guidance of applicable state and federal rules and regulations. This position will coordinate internal collections through communication with debtors, review and receipt of private loans, loan consolidations and bankruptcies.

• Communicate frequently with debtors, loan agencies and third‑party collection agencies regarding status of outstanding loans and next steps in the payment process.
• Compile and prepare reports with statistics regarding accounts in collection and their current status for monthly summary review.
• Work closely with the Kentucky Department of Revenue and third‑party collection agencies, preparing the appropriate documentation and information required for each account.
• Appropriately track and enter deposits and payment documents for outstanding accounts to the appropriate agency.
• Review and process miscellaneous web deposits for cashiering and private loan receipts.
• Work collaboratively with students, university staff, and outside entities.
• Coordinate collection activities including, but not limited to, account resolution, account settlement, analyzing outstanding accounts, payment posting, account adjustments and bankruptcies.
• Prepare documentation for submission to third‑party collection agencies.
• Prepare billing documentation for internal collections, year‑end entries and audit schedules related to debt.
• Provide support and necessary training to University staff in order to maximize collection efforts.
• Prepare clear and concise written correspondence to resolve and collect outstanding accounts. Ensure timely follow up for payment or resolution.
• Perform collection efforts via telephone and email focusing on “at risk” accounts prior to the start of the formal collection process.
• Prepare documentation for loans, including loan detail information, for assistance with the consolidation certification process.
• Other duties as assigned.

• Bachelor’s degree required.

• One year of experience in a bookkeeping, debt collections or accounts management area. College education and experience may be exchanged year‑for‑year to meet the requirements.
• Must be proficient in MS Office Suite, as well as general systems applications.
• Ability to work with a diverse population of students and staff, exceptional interpersonal and customer service skills, detail oriented, and able to manage multiple priorities and tasks.
• Must possess excellent written and verbal communication skills, analytical and time management skills. Ability to work independently, as well as collaboratively, to solve problems.
• Excellent problem‑solving skills and demonstrated ability to handle adverse situations.

• Previous debt collection experience preferred.
• Knowledge and understanding of the Fair Debt Collection Practices Act, FERPA, and Accounts Receivable applications preferred.

Equal Opportunity Employer/AA. Murray State University does not discriminate based on race, color, national origin, sex, gender, identity, sexual orientation, religion, age, veteran status, disability or political or social viewpoint. All qualified applicants are encouraged to apply.