Senior Director, Customer Analytics

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This role will require onsite work in Cleveland as needed
* Job Description

As our new Sr. Director, Customer Analytics, you will report to the VP, Customer Analytics and serve as an expert, guiding clients and teams through data-driven insights that shape strategic planning and long-term growth. You will lead the growth and measurement capabilities of our analytics team across dentsu, collaborating with cross-agency SMEs to design client-centric solutions. You will coach and influence teams, develop relevant multi-year roadmaps, and translate complex data into compelling narratives for both technical and non-technical audiences.

You will guide strategic forecasting, uncover opportunities, and deliver executive-level presentations that inform decisions and accelerate results.

• Provide insights through data analysis to inform strategic planning and initiative prioritization.
• Improve growth within the analytics consulting space to improve analytic, measurement and data within client network
• Coach direct and indirect reports to best identify solutions through data, analytics, and technology to support our strategic plans.
• Develop forecast for analytics advisory offering collaborating across multiple disciplines
• Collaborate with cross-agency SMEs to identify opportunities to curate and develop solutions that are well thought through and are client and customer-centric
• Create executive level presentations and analyses of analytic and data solutions to support client needs
• Lead the development of multi-phased measurement, analytic or data roadmaps for clients
• Translate data into clear narratives across channels (i.e., ppt, and email).
• Recommend insights for strategic and long-term planning including trade-off analysis
• Collaborate with agency SMEs to ensure solutions are client and customer-centric and well thought through
• Provide expertise through articles, blogs, events and other marketing to guide modern analytics and data solutions
• Identify opportunities for cross-solutioning within clients
• Assess market trends and incorporate insights to recommend potential product and market level opportunities
• Manage and nurture existing growth account opportunities across the dentsu network
• Develop depth and breadth of understanding of solutions and offerings across dentsu and Merkle
• Lead matrixed teams through influence, collaboration and coaching

• 15+ years experience in analytics, business consulting, data strategy, and strategic planning, with a track record across both agency and corporate environments.
• 8+ years cross-team leadership over multiple strategic disciplines
• Experience guiding and planning work products from technical and strategic teams
• Experience translating ML/AI models and analytic projects to tactical and executional business action
• Experience applying data and insights for storytelling and solution application
• Experience translating ambiguous requests into tactical strategies, and simplifying complex analytic and data solutions into language that resonates with non-technical audiences.
• Experience managing both client and agency teams to facilitate collaborative, data-informed solutions.
• Experience identifying client challenges and applying analytics-led strategies, applying a broad spectrum of tools to guide relevant decisions.

The annual base salary range for this position is $136,000-$219,650. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Additionally, this position is eligible for discretionary incentive compensation.