Office Manager

Overview

Our mission is to provide the very best in Life Insurance, Mortuary, Cemetery and Mortgages. We have been recognized as a "Top Workplace" for 6 years in a row.

We are seeking an experienced and compassionate Office Administration Manager to join our team at our funeral home in Murray, Utah. The ideal candidate will oversee the daily operations of the office, ensuring all administrative tasks are completed efficiently and effectively while supporting staff and families with professionalism and care. This role is well-suited for someone who is highly organized, detail-oriented, and committed to providing a respectful and supportive environment.

This position follows a Tuesday–Saturday schedule.

• Manage the daily operations of the office, including scheduling appointments, answering phone calls, and responding to emails
• Oversee the preparation of funeral arrangements, including coordinating with families, funeral directors, and other staff members
• Maintain accurate records of all financial transactions, including accounts payable and receivable, payroll, and inventory
• Ensure that all office equipment and supplies are maintained and in good working order
• Provide exceptional customer service to families and visitors, ensuring that their needs are met with compassion and professionalism
• Advanced computer skills:
  Type 60-100 WPM, proficient with Microsoft Word, Excel, PowerPoint, Canva, Adobe Photoshop and other related graphic design software platforms
• Manage a multiple-line phone system and handle high call and walk-in traffic
• Demonstrate organization and efficiency; meet workload and assignment deadlines even in busy periods
• Creative writing skills to help compose obituaries, programs and other advertising materials under the direction of the location manager
• Graphic design abilities:
  Use Photoshop and Publisher to design marketing materials under the direction of the location manager
• Lead and guide families through the information needed for their loved one's funeral service
• Draft obituaries, design customized programs, prepare funeral packets, scan and edit photos for obituary and DVD tributes, close out files, and communicate with the corporate office on file details
• Other duties as assigned

Education and/or Work Experience Requirements:

• High school diploma or equivalent; associate or bachelor's degree preferred
• 3+ years of experience in office management or a related field
• Excellent organizational and time management skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office and other office software
• Sensitivity to the needs of grieving families and the ability to provide compassionate support
• Ability to work under pressure and meet deadlines while maintaining a positive attitude and exemplary customer service
• Comfort with death; demonstrate a high level of compassion and empathy for others while completing required tasks
• Ability to work independently and complete assignments within given instructions, routines, and practices
• Excellent computer proficiency (MS Office – Word, Excel, PowerPoint, Outlook, etc.)
• Integrity, professionalism, and confidentiality

• Ability to perform essential job functions in compliance with ADA, FMLA and other standards, including meeting productivity standards
• Maintain regular, punctual attendance
• Must be able to occasionally lift and carry up to 15 lbs
• Must be able to communicate clearly on the telephone
• Must be able to sit for prolonged periods at a desk, working on a computer

• Professional appearance
• Excellent customer service and hospitality experience
• Ability to work well with others and maintain confidentiality
• Advanced computer skills:
  Type 60-100 WPM, proficient with Microsoft Word, Excel, PowerPoint, Publisher, Adobe Photoshop and related design software
• Ability to navigate the internet and use online programs
• Telephone etiquette and effective call management
• Works well under pressure in a fast-paced environment
• Strong organizational and efficiency skills
• Creative writing for obituaries and programs under the location manager
• Graphic design abilities for marketing materials under the location manager
• Willingness to learn and adapt quickly
• Strong customer service and problem-solving skills
• Compassion and empathy for grieving families
• Ability to guide families through the information needed for funeral services
• Inventory tracking skills; responsible for monthly, quarterly and yearly inventory

• Great Company Culture. Top Workplaces 6 years in a row
• Rest and Relaxation: 2 weeks paid time off, 10 paid holidays, and accrued sick leave
• Health Benefits:
  
  Medical with HSA and FSA options, dental, and vision
• Prepare for the Future: 401(k) with company match