Admissions Coordinator

Reporting To: Senior Manager of Admissions and Pet Resources

Compensation: $21-27/hour DOE

Employment Type: Full-time, Non-Exempt

An hourly pay differential allowance of $.50 per hour may be paid to bilingual incumbents fluent in Spanish.

Are you looking for a job where you can make a difference? Do you want to join a team of people who are passionate about their work? Does your dream job include helping people and animals? Would you prefer a 4-day workweek and better work-life balance? If you answered yes, then the Admissions Coordinator position may be right for you!

The Humane Society of Utah is looking for a collaborative leader with a passion for helping people and pets for the role of Admissions Coordinator. As an Admissions Coordinator, you will be responsible for leading a team dedicated to working with guardians to find the best solutions for their pets. The Admissions team is empathetic, non-judgmental, and able to solve problems in challenging situations.

As an Admissions Coordinator, you will both assist and support the team with assessing individual situations. Our Admissions team offers support and resources to keep pets in their current homes, helps find alternative resources if retention is not possible, and intakes animals into our shelter program. When working with clients during consultations or intake, the Admissions team is responsible for the initial behavioral and medical assessment of animals and providing a plan for next steps.

Admissions Coordinators need to have excellent interpersonal skills and experience de-escalating emotionally charged situations. In addition, Admissions Coordinators need to demonstrate strong professional internal and external communication skills and an ability to problem-solve. Preference will be given to candidates with previous animal welfare experience, but it is not required.

• The Humane Society of Utah is open 7 days a week, 365 days per year. Position includes weekday, weekend and holiday hours requiring a flexible work schedule depending on needs.
• Hours and days are subject to change based on department demands.

Under the direction of the Senior Manager of Admissions and Pet Resources in all activities and responsibilities, the Admissions Coordinator’s main purpose is to serve all internal and external customers in a professional, friendly, expedient, and courteous manner. The Admissions Coordinator is responsible for overseeing and coordinating the daily workflow of staff in Admissions and acts as a resource for staff and the public.

The Admissions Coordinator is able to perform the same duties as Admissions Counselors, along with leading the daily workflow of the Admissions team, including:

• Collaborating with the other departments to execute pathway planning, minimize length of stay, and make the most sound placement decisions.
• Problem-solving client situations and de-escalating when necessary.
• Identifying and prioritizing the highest need intakes.
• Helping to implement new practices/procedures.
• Maintaining the highest standards of care for all animals within the facility.
• Implementing coordination, movement, and appropriate sanitation to address contagion concerns.
• Movement of animals within the building to the adoption floor.
• Scheduling treatments and other medical care.

• High school diploma or equivalent. Some college-level classes preferred.
• Excellent organizational skills with strong attention to detail.
• Demonstrated ability to work in a fast-paced environment.
• Demonstrated ability to communicate effectively, both orally and in writing, with the public, fellow employees and volunteers.
• Proficiency in Excel, Word, Outlook, and other computer skills that include the ability to prepare reports and maintain an efficient records system.
• Valid Utah driver’s license and insurable driving record.
• Self-motivated and well organized, able to manage multiple projects in a fast-paced work environment.

• Training in social work/communications.
• Professional experience in animal welfare/working with animals.
• Knowledge of veterinary care/animal health.
• Knowledge of animal behavior and…