Fare Inspection Officer

Description

Join UTA's Fare Inspection team and play a key role in supporting a safe, fair, and welcoming transit system for thousands of riders each day. This position combines customer service, problem-solving, and policy enforcement, making a direct impact on the rider experience across our network.

As the Fare Inspection Officer, you will:

• Perform duties related to passenger compliance, enforcement of fare policies, and enforcement of other applicable regulations and policies.

• Maintain the integrity of the fare system and provide excellent customer service by enforcing ordinances and by-laws pertaining to fare inspections and other issues in a consistent, non-discriminatory manner.

• Answer customer inquiries and maintain a courteous and friendly demeanor with all customers.

• Appear before a Hearing Officer to present evidence and testimony regarding issued citations and/or other related issues.

• Notify appropriate personnel of emergency situations at platforms or park-and-ride lots, requesting additional instruction or assistance as required.

EDUCATION/TRAINING/LICENSES

• High school diploma required or equivalent.

• Ability and willingness to enforce all rules and procedures applying to the riding public, and to deal effectively with people, situations and circumstances.

• Two years in a customer service role providing face-to-face instructions and clarifying information, with demonstrated ability to solve problems and resolve customer inquiries.

• Possesses a valid Utah Driver’s License, with no more than 4 moving violations in the past 3 years.

• Cannot have more than 1 violation of driving under the influence of alcohol, any drug, or the combined influence of any alcohol or any drug within the last 10 years.

• Training in CPR and emergency preparedness is a plus.

KNOWLEDGE/SKILLS/ABILITIES

• Must be able to complete and pass required training program by the end of probation period.

• Strong personal and problem solving skills, to be informative, patient, tactful, diplomatic, respectful, unbiased and ethical.

• Ability to:

  • Communicate with supervisors and customers and maintain good customer relations, both directly and over the phone/radio.

  • Read and understand training materials, enforcement policies, rules and regulations, and safety rules/directives.

  • Prepare legible written reports of incidents.

  • Work independently without supervision.

  • Perform the physical requirements of the job to include constantly walking and standing, maintaining stability while walking to include stairs on a moving train or bus, opening/pushing doors between rail cars, and working in inclement weather.

  • Conduct respectful, effective face-to-face communication with members of the public who can sometimes be hostile and abusive.

• Ability to speak a second language is a plus.

• May be required to work varying hours and/or shifts, including weekends, evenings and holidays.

• Must
  pass a criminal background check.

- OR -

An equivalent combination of relevant education and experience.

[UTA reserves the right to determine the equivalencies of education and experience.]

Pay Rate: $18.13 per hour

As a part-time Administrative Employee, your Total Rewards Benefits Package will include:

• 11 days of paid time off (6.5 vacation days and 4.5 sick days). Increase in paid time off with tenure at UTA.

• 10 paid holidays and two (2) floating holidays per year.

• Training, development, and career advancement opportunities.

• Employee assistance program – includes counseling, legal services, financial planning, etc.

• 457 Contribution Plan, available for immediate contributions and company matching.

• Free transit passes for employees, their spouses, and their dependent children.

• UTA Well – a comprehensive wellness program designed to support employees and dependents in their health and wellness goals.

• Free on-site fitness facilities and discounted membership to VASA Fitness and EoS Fitness.

• Discounted cell phone plans with T-Mobile and AT&T.

• Pet insurance plan options…