Billing and Insurance Coordinator

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• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Paid time off

Insurance Coordinator

At Peak Dental, our Insurance Coordinator plays a critical role in protecting the patient experience, supporting the clinical team, and ensuring the financial health of the practice. This position is ideal for someone who is detail-oriented, proactive, and takes pride in doing things the right way — not the rushed way.

We’re looking for a knowledgeable, dependable Insurance Coordinator who understands dental insurance deeply, communicates clearly with patients and carriers, and values accuracy, follow-through, and teamwork. If you enjoy bringing clarity to complex processes and contributing to a well-run, patient-focused practice, you’ll feel right at home here.

• Verify and document dental insurance benefits prior to patient appointments
• Clearly explain coverage, co-pays, deductibles, and out-of-pocket estimates to patients
• Assist patients in understanding their benefits and financial responsibility
• Obtain and track pre-authorizations as needed for treatment
• Prepare, submit, and track dental insurance claims accurately and promptly
• Monitor outstanding claims and proactively follow up with insurance carriers
• Manage claim denials and submit appeals when appropriate
• Communicate professionally with insurance companies to resolve discrepancies
• Post insurance payments and adjustments accurately in the practice management system
• Coordinate insurance payments with patient accounts to maintain accurate balances
• Support accounts receivable efforts related to insurance claims
• Work closely with the front office team to ensure timely collection of co-pays and balances
• Provide accurate insurance-based estimates for treatment plans
• Maintain detailed, organized records of insurance activity and communications
• Ensure compliance with HIPAA and insurance regulations
• Stay current on CDT codes, insurance policy changes, and payer requirements
• Assist with insurance-related training and process improvement within the team

• Experience:
  
  Minimum 1–2 years of dental insurance billing or coordination experience preferred
• Education:
  
  High school diploma or equivalent required; dental billing training a plus
• Technical
  
  Skills:
  
  Experience with dental practice management software (Open Dental preferred; Dentrix or Eaglesoft acceptable)
• Knowledge:
  Strong understanding of CDT codes, insurance plans, claims, and EOBs
• Attention to Detail:
  Highly organized, accurate, and consistent
• Communication:
  Clear, confident, and professional with both patients and insurance carriers
• Mindset:
  Reliable, solution-oriented, and team-focused

• Competitive compensation based on experience
• Stable, full-time position in a growing practice
• Supportive leadership and clear expectations
• Modern systems and efficient workflows
• Ongoing training and professional development
• A values-driven culture that prioritizes quality, integrity, and teamwork
• Dental benefits
• A practice that believes excellent dentistry starts behind the scenes

• Excellence Bring your best when your best is needed. We prepare with intention, pay attention to detail, and take pride in mastering our work.
• Efficiency Do the right things the right way. We value clarity, follow-through, and systems that support both patients and team members.
• Growth Seek improvement through honesty and humility. We welcome learning, feedback, and continual refinement.
• Service Care deeply for others. We lead with integrity, kindness, and a genuine desire to help—our patients and each other.

At Peak Dental, we believe a great patient experience depends on strong communication, reliable systems, and people who care about doing things well. If you’re looking for a place where your expertise matters and your work makes a real impact, we’d love to meet you.