Specialist III, Events; Jordan Student Center); Part Time

Facilitate the efficient consultation, organization, timely physical setup, hosting and post event wrap up of all events; while assisting in maintaining a safe environment at the Jordan Student Center.

• Open the Student Center building and event spaces for daily operations. Secure the building by locking all internal and external doors when not in use.
• Check all spaces before clients arrive, ensuring setups meet prescribed expectations.
• Set up audio/visual equipment and other amenities as outlined in the daily schedule, ensuring all conferencing services are in place.
• Troubleshoot and resolve client equipment and setup compatibility issues.
• Provide effective resolution in the event of client or scheduling conflicts.
• Secure the building at night by locking all doors and ensuring all staff and clients have exited.
• Perform timely event setups, including furnishings, audio-visual equipment, computer equipment, and internet connectivity.
• Provide direct customer service through regular interaction with on- and off-campus clients, staff, faculty, and students in a multi-event environment.
• Anticipate client needs by identifying potential conflicts or last-minute setup or equipment requirements, and facilitate requests throughout events.
• Ensure client compliance with SLCC policies and procedures, as well as federal, state, and local laws and fire codes.
• Assist conference clients by providing information and organizational consulting on setup, equipment, displays, traffic flow, and signage for diverse types of events.
• Assist clients, staff, faculty, and students with information and directions.
• Conduct regular maintenance checks of all conference and other spaces to ensure proper upkeep and return unneeded equipment to appropriate storage.
• Cover full-day or other shifts as needed due to vacation requests or illness.
• Prioritize daily activities and communicate any necessary event changes or modifications to supervisors and/or co-workers; regularly check the weekly events schedule for updates and additions.

• Strong customer service orientation and communication skills.
• Knowledge of general office procedures.
• Knowledge of internet use (including setup of internet access).

• Ability to handle sensitive client information with discretion while maintaining confidentiality.
• Ability to handle conflict resolution with calm and deliberation.
• Ability to set priorities and to organize tasks; ability to operate office and A/V equipment.
• Ability to lift and move 50 lbs consistently.
• Maintain professional, positive attitude and neat appearance.
• Ability to grow, adapt, take direction and work independently when necessary; interpersonal, problem solving, and decision making skills; reliable and punctual.
• Attention to details.
• Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College.
• Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities.

• High School diploma or equivalent.
• One Year of part time employment in event setup, facilitation, customer service or equivalent.