Patient Relations Representative

Job Description

Works as a liaison to resolve complaints and grievances in an effort to improve patient satisfaction through patient and customer relations.

• Benefits Eligible:
  Yes
• Shift Details: 4:30pm‑9:30pm, Monday‑Friday and weekends as needed

• Investigate situations to gather facts necessary for appropriate decision making.
• Assist in the scheduling and coordination of meetings which may include meetings with families.
• Actively participate in problem identification, documentation, and resolution.
• Receive incoming calls, resolve problems for patients or customers as appropriate and complete necessary documentation in the Event System.
• Triage customer issues and resolve appropriately.
• Work to resolve complaints or problems in a manner fair to the hospital/facility and to the patient.
• Responsible for timely follow‑up with the patient/family.
• Answer phones and direct calls as needed.
• Assist with patient relations efforts including listening to and resolving patient complaints, and reporting feedback from patients to the appropriate department heads as appropriate.
• Compose responses to patients/customers.

• One year clinical/healthcare experience.

• AS 400 & Tandem (HELP2) knowledge & experience.
• Basic knowledge of medical terminology.
• Knowledge of applicable tracking software.
• Computer skills.
• Provide notary services.

• Carrying
• Hearing/listening
• Manual Dexterity
• Seeing
• Sitting
• Standing
• Speaking

Central Laboratory, Murray, Utah

24

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$18.93 – $27.45

We care about your well‑being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn More About Our Comprehensive Benefits Package Here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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All positions subject to close without notice.