IT Technician II

General Description

Under the general supervision of the Technical Support Supervisor, performs complex professional work with computer hardware, software, and network systems and ensures systems efficiency and integrity. Provides research and support for new technologies to be used in the City environment.

• Associate’s degree in computer science or related field plus three (3) years of computer experience working with networks and computers or equivalent combination of education and experience.
• A minimum of two (2) certifications from any of the following software and hardware vendors: desktop management software, phone systems, Microsoft, or any other applicable software vendors related to city functions.
• Flexible work schedules, occasional evening and weekend work.

• Assists with server installations and setups across multiple platforms including Windows, Linux, Unix, and VMWare ESX servers. Builds and installs personal computer hardware and software packages.
• Maintains and updates servers city-wide.
• Researches, configures, and installs personal computer software packages, software upgrades, PC support, operating system upgrades, and maintenance; upgrades hardware and software to meet user needs; provides hardware and software planning and evaluation. Supports and assists with Tyler‑Munis system as needed.
• Assists with managing all city‑wide mobile devices, including configuring them for city use, setting up email accounts, and deploying necessary applications.
• Installs complex software for desktop management, including asset management, remote control, software delivery, and desktop maintenance. Creates and installs packages and deploys system updates.
• Works with the Systems Administrator and Network Administrator to ensure smooth network connectivity for all public safety software on desktops and laptops. Assists with the installation and configuration of the public safety software on the desktop PCs.