IT Technician II

General Description

Under the general supervision of the Technical Support Supervisor, performs complex professional work with computer hardware, software, and network systems and ensures systems efficiency and integrity. Provides research and support for new technologies to be used in the City environment.

• Associate's degree in computer science or related field plus three (3) years of computer experience working with networks and computers or equivalent combination of education and experience.

• A minimum of two (2) certifications from any of the following software and hardware vendors:
  Desktop management software, phone systems, Microsoft, or any other applicable software vendors related to city functions.
• Assists with server installations and setups to include multi‑platforms such as Windows servers, Linux and Unix servers, and VMWare ESX servers. Builds and installs personal computer hardware and software packages.
• Maintains and updates servers city‑wide.
• Researches, configures and installs personal computer software packages, software upgrades, PC support, operating system upgrades and maintenance, internal/external modems, etc.; upgrades hardware and software to meet user needs; provides hardware and software planning and evaluation. Supports and assists with Tyler‑Munis system as needed.
• Assists with managing all city‑wide mobile devices, including configuring them for city use, setting up email accounts, and deploying necessary applications.
• Installs complex software for desktop management, including Asset Management, Remote Control, Software Delivery, and Desktop Maintenance. Creates and installs packages and deploys system updates.
• Works with the Systems Administrator and Network Administrator to ensure smooth network connectivity for all public safety software on desktops and laptops. Assists with the installation and configuration of the public safety software on the desktop PCs.
• Identifies and corrects operational problems on City employee computer systems, to include all hybrid software for each department.
• Assists Network Management, including development implementation of wiring configuration standards, connectivity solutions, overall network operation systems, network software, server hardware configurations, network file systems and directory structure, LAN/WAN system integrity and security. Assists the Technical Support Supervisor with installation and configuration of network hardware and software.
• Performs other related duties as required.

• Pension through Utah Retirement System
• Vacation – 12 days/yr; sick leave – 12 days/yr; 15 paid holidays
• Employee Down Payment Assistance Program

In the interest of workplace and public safety, all offers of employment are contingent upon successful completion of a chemical screen for the purpose of detecting the presence of alcohol and/or controlled substances in the body. A background check is conducted if the candidate is over 18 years of age.

Murray City is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, sex, national origin, religion, age, marital status, sexual orientation, gender identity, genetics, disability, veteran status or any other status protected under local, state or federal laws.