Senior Product Manager

Overview

PRIME is on a mission to empower entrepreneurs to build, protect, and scale their businesses — and our PRIME
360 Customer Portal is at the heart of that mission. We’re looking for a Senior Product Manager who’s eager to take the reins of a platform entering its post-beta growth phase and help shape its next evolution.

You’ll report directly to the Head of Digital Customer Experience
, and partner closely with product/content design, engineering, marketing, and operations to expand PRIME
360 into a full‑fledged ecosystem that supports entrepreneurs at every stage of their journey.

The Senior Product Manager is responsible for leading the post-beta growth and evolution of PRIME’s PRIME
360 Customer Portal, a core platform supporting PRIME’s mission to empower entrepreneurs to build, protect, and scale their businesses. This role owns the product roadmap and partners closely with design, engineering, marketing, and operations to expand PRIME
360 into a full‑fledged ecosystem that supports entrepreneurs at every stage of their journey.

This is not a maintenance role; this position is accountable for driving innovation, modernization, and measurable customer and revenue impact across the digital ecosystem.

• Lead the post-beta roadmap for PRIME
  360 — expanding eligibility to legacy cohorts, driving engagement, and building features that deepen customer relationships.
• Create and deliver features that bring customers back into PRIME’s ecosystem
  , increasing lifetime value and unlocking recurring revenue opportunities.
• Develop value‑based upsell pathways and integrate PRIME’s suite of services directly into the portal experience.
• Monitor MAU, churn, CSAT, and NPS to ensure every new feature drives measurable impact.

• Partner with design (Figma) and engineering (Apex/Java backend, React frontend) teams to bring your ideas to life — balancing usability, scalability, and delight.
• Launch new capabilities that add real value for our clients, including:
  • A vendor marketplace to open affiliate and partner revenue streams.
  • Access to legal templates, tools, and other practical resources.
  • A community hub where business owners can connect, collaborate, and grow together.

• Champion data structure and integrity to empower smarter growth marketing and lifecycle campaigns.
• Integrate feedback mechanisms and analytics to continuously inform roadmap priorities.
• Use AI and insight‑driven experimentation to iterate fast and validate value.

• Collaborate with a high‑performing, cross‑functional team that values curiosity, open communication, and mutual respect.
• Operate with a high degree of ownership — you’ll be trusted to make decisions, move quickly, and deliver results.
• Serve as the connective tissue between strategy and execution, ensuring alignment across departments and customer touchpoints.

• Bachelor’s degree in related field (required)

• 6+ years of experience in SaaS product management or digital platform environments
• Demonstrated ability to ship products that move the needle on engagement, retention, and revenue
• Strong systems and strategic thinking, with a knack for connecting data to business outcomes
• High emotional intelligence and collaborative mindset, with the ability to influence without authority
• Comfortable managing fast timelines, rapid iteration, and balancing multiple priorities
• Experience with Figma, Apex/Java, and React environments is a plus
• Passion for bringing modern technology, design, and data practices into a company poised for transformation
• Strong computer skills; proficiency in Google Suite, Microsoft Office, and assorted product, analytics, and collaboration applications
• Outstanding written and verbal communication skills
• Strong analytical skills with the ability to interpret data and drive decisions

• None

The work environment characteristics and associated physical demands described here are representative of those that must be met by an employee to successfully perform the…