IT Field Support Technician

At Life Stance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day.

We are looking for a detail-oriented and customer-focused IT Support Technician to join our IT team. The successful candidate will be responsible for providing technical support to end‑users, resolving IT incidents and service requests, and ensuring the smooth operation of hardware, software, and network systems.

• Provide first- and second-level technical support to users via phone, email, chat, and in-person
• Troubleshoot hardware, software, and networking issues on Windows and/or macOS systems
• Configure and install workstations, laptops, printers, mobile devices, and other IT equipment
• Manage user accounts and permissions in Active Directory, Microsoft 365, and other systems
• Document all incidents, requests, and solutions in the ticketing system (e.g., Service Now, Jira, Zendesk)
• Assist with onboarding and offboarding tasks, including setup and decommissioning of user devices
• Monitor system performance and, if necessary, escalate issues to senior IT staff or vendors
• Maintain inventory of IT assets and track hardware/software assignments
• Support video conferencing tools (e.g., Zoom, Microsoft Teams, Google Meet) and AV equipment
• Contribute to knowledge base articles and technical documentation

• High School Diploma or equivalent experience in a similar role
• 1–3 years of experience in a technical support or help desk role
• Solid understanding of desktop operating systems (Windows 10/11, macOS), Microsoft 365, and basic networking
• Experience with Active Directory, Exchange, VPNs, and remote access tools (e.g., Team Viewer, RDP)
• Excellent troubleshooting, analytical, and communication skills
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Strong customer service orientation and a proactive approach to solving problems

• IT certifications such as CompTIA A+, Network+, Microsoft MCP, or similar
• Experience with ITIL processes and service desk metrics, ticketing systems (Service Now, Zendesk, Manage Engine)
• Familiarity with endpoint management tools (e.g., Intune, SCCM, JAMF)
• Knowledge of cloud platforms and SaaS applications

• Regularly required to sit, stand, bend, talk and hear
• Frequently required to walk
• Must be able to lift and/or move objects up to 75 pounds
• Specific vision abilities: close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus

As a full-time employee, the following benefits are offered: medical, dental, vision, AD&D, short- and long-term disability, and life insurance. Additional benefits include a 401(k) retirement savings plan with employer match, paid parental leave, paid time off, holiday pay, and an Employee Assistance Program.

Life Stance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all employees. Life Stance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, or to receive other benefits and privileges of employment, please contact our Human Resources Team at