Technical Lead Integration

Job Description

• Strong experience in EDI Integration Support (ANSI X12, Retail Transactions).
• Experience supporting API-based integrations and partner onboarding.
• Expertise in integration lifecycle management including onboarding, testing, deployment validation, and production support.
• Strong troubleshooting and root-cause analysis skills.
• Experience working with retail supply chain, order management, inventory, and partner ecosystems.
• Excellent stakeholder communication and vendor management skills.
• Ability to work in a fast-paced production support environment.
• L1/L2 support for partner integrations leveraging EDI and API technologies.
• Monitor, troubleshoot, and resolve integration issues across business partners and third-party vendors.
• Manage EDI transaction processing, exception handling, and error resolution.
• Perform order resend processing and ensure successful transaction completion.
• Investigate and resolve inventory feed and data synchronization issues.
• Support third-party partner onboarding, testing, certification, and go-live activities.
• Manage API credentials, security tokens, and authentication-related issues.
• Coordinate IP whitelisting and access control requests with internal and external stakeholders.
• Document integration workflows, support procedures, troubleshooting guides, and operational runbooks.
• Work closely with business teams, vendors, and technology teams to ensure seamless support operations.
• Mentor and train offshore support resources to enhance team capability and service continuity.

• Strong experience in EDI Integration Support (ANSI X12, Retail Transactions).
• Experience supporting API-based integrations and partner onboarding.
• Expertise in integration lifecycle management including onboarding, testing, deployment validation, and production support.
• Strong troubleshooting and root-cause analysis skills.
• Experience working with retail supply chain, order management, inventory, and partner ecosystems.
• Excellent stakeholder communication and vendor management skills.
• Ability to work in a fast-paced production support environment.

• L1/L2 support for partner integrations leveraging EDI and API technologies.
• Monitor, troubleshoot, and resolve integration issues across business partners and third-party vendors.
• Manage EDI transaction processing, exception handling, and error resolution.
• Perform order resend processing and ensure successful transaction completion.
• Investigate and resolve inventory feed and data synchronization issues.
• Support third-party partner onboarding, testing, certification, and go-live activities.
• Manage API credentials, security tokens, and authentication-related issues.
• Coordinate IP whitelisting and access control requests with internal and external stakeholders.
• Document integration workflows, support procedures, troubleshooting guides, and operational runbooks.
• Work closely with business teams, vendors, and technology teams to ensure seamless support operations.
• Mentor and train offshore support resources to enhance team capability and service continuity.

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support:
  Maternal & Parental Leaves.
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement.
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.