Intake Manager - Salt Lake , UT

About The Lisinski Law Firm

Since 2020, Lisinski Law Firm has served as a dedicated humanitarian immigration practice committed to providing meaningful support to individuals and families seeking safety, stability, and a path forward. We frequently stand with clients who have been turned away elsewhere, offering both advocacy and care. Joining our Firm means becoming part of a team devoted to keeping families together and “Changing as Many Lives as Possible.”

Are you a bilingual leader who thrives on turning potential leads into success stories?

We are looking for a high-energy Intake Manager to lead our expansion in Salt Lake City. In this role, you’re not just managing a team; you are the architect of the “Red Carpet Treatment” our clients deserve. If you have a passion for sales, process optimization, and developing high-performance teams, we want to talk to you!

Base salary plus bonus. Detailed compensation and bonus structure will be discussed during the interview.

Essential Job Functions & Responsibilities

• 1. Accountable for overseeing the Intake team and developing a business plan that covers sales, revenue, and expense controls for the local office.
• 2. Accountable for overseeing the Intake team by providing training, guidance, and support to ensure high performance.
• 3. Responsible for ensuring that all departmental goals, including revenue, conversion goals, and client calls, are handled and supported by the team.
• 4. Oversee and ensure appropriate training and development is being provided to team members.
• 5. Facilitate team meetings and 1:1’s with team members to review questions and share any process updates.
• 6. Accountable for facilitating skip-level meetings with indirect reports to support with developing and improving of processes.
• 7. Establish and track key performance indicators (KPI’s) for the Intake Team and share results with team members.
• 8. Serve as the point of escalation for highly complex, unique, or complicated client issues, ensuring a timely resolution.
• 9. Identify and lead opportunities to enhance and improve the client experience and provide feedback to improve processes and services.
• 10. Coordinates and collaborates with other departments and leaders to ensure appropriate and elevated support is being provided with an emphasis on retaining the client.
• 11. Present sales, revenue, and expenses reports and realistic forecasts to the management team.

• 1. Bilingual (Spanish, English) B2-C1
• 2. Bachelor's degree in business management or political science. 4 or more years of leadership experience may substitute for a degree.
• 3. Prior leadership experience is required
• 4. Possesses excellent bilingual (English and Spanish) interpersonal communication skills, both written and verbal
• 5. Must have excellent negotiating skills and the ability to close deals with clients
• 6. Excellent time management skills with proven ability to meet deadlines and time manage themselves and others, including the ability to prioritize tasks and to delegate when appropriate
• 7. Impeccable organizational skills and attention to detail
• 8. Strong analytical and problem-solving skills
• 9. Highly proficient with Microsoft Office Suite, Dropbox, and Case Management or related software

You are a dynamic leader who knows that first impressions are everything. You don’t just manage a team; you inspire them to deliver a "Red Carpet" experience while hitting aggressive growth targets. You are the perfect fit if you possess:

• Bilingual Excellence: You communicate with impact and empathy in both English and Spanish. You can switch languages seamlessly to build trust with our diverse clientele and lead your team effectively.
• Sales Artistry & Analytical Rigor: You have a proven track record of "closing the deal" and can translate complex data into clear sales forecasts and actionable business plans. You love numbers as much as you love people.
• A "People-First" Leadership Style: You thrive on mentoring. Whether it’s a high-stakes 1:1 or a collaborative team…