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Intake Manager - Salt Lake , UT

Job in Murray, Salt Lake County, Utah, USA
Listing for: Lisinski Law Firm, LLC
Full Time position
Listed on 2026-02-18
Job specializations:
  • Management
    Business Management, Operations Manager, Business Analyst, Business Administration
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Position: Intake Manager - Salt Lake City, UT

Since 2020, Lisinski Law Firm has served as a dedicated humanitarian immigration practice committed to providing meaningful support to individuals and families seeking safety, stability, and a path forward. We frequently stand with clients who have been turned away elsewhere, offering both advocacy and care. Joining our Firm means becoming part of a team devoted to keeping families together and “Changing as Many Lives as Possible.”

Join our Team as an Intake Manager | Salt Lake City

Are you a bilingual leader who thrives on turning potential leads into success stories?

We are looking for a high-energy Intake Manager to lead our expansion in Salt Lake City. In this role, you’re not just managing a team; you are the architect of the “Red Carpet Treatment” our clients deserve. If you have a passion for sales, process optimization, and developing high-performance teams, we want to talk to you!

Base salary plus bonus. Detailed compensation and bonus structure will be discussed during the interview

Your Key Contributions
  • Essential Job Functions & Responsibilities
  • Accountable for overseeing the Intake team and developing a business plan that covers sales, revenue, and expense controls for the local office.
  • Accountable for overseeing the Intake team by providing training, guidance, and support to ensure high performance.
  • Responsible for ensuring that all departmental goals, including revenue, conversion goals, and client calls, are handled and supported by the team.
  • Oversee and ensure appropriate training and development is being provided to team members.
  • Facilitate team meetings and 1:1’s with team members to review questions and share any process updates.
  • Accountable for facilitating skip-level meetings with indirect reports to support with developing and improving of processes.
  • Establish and track key performance indicators (KPI’s) for the Intake Team and share results with team members.
  • Serve as the point of escalation for highly complex, unique, or complicated client issues, ensuring a timely resolution.
  • Identify and lead opportunities to enhance and improve the client experience and provide feedback to improve processes and services.
  • Coordinates and collaborates with other departments and leaders to ensure appropriate and elevated support is being provided with an emphasis on retaining the client.
  • Present sales, revenue, and expenses reports and realistic forecasts to the management team.
    • Minimum Education and Experience Requirements (Essential Skills, Knowledge & Abilities)
  • Bachelor's degree in business management or political science. 4 or more years of leadership experience may substitute for a degree.
  • Prior leadership experience is required.
  • Possesses excellent bilingual (English and Spanish) interpersonal communication skills, both written and verbal.
  • Must have excellent negotiating skills and the ability to close deals with clients.
  • Excellent time management skills with proven ability to meet deadlines and time manage themselves and others, including the ability to prioritize tasks and to delegate when appropriate.
  • Impeccable organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Highly proficient with Microsoft Office Suite, Dropbox, and Case Management or related software.
    • What Makes You a Great Fit
    • Bilingual Excellence: You communicate with impact and empathy in both English and Spanish
      . You can switch languages seamlessly to build trust with our diverse clientele and lead your team effectively.
    • Sales Artistry & Analytical Rigor: You have a proven track record of "closing the deal" and can translate complex data into clear sales forecasts and actionable business plans. You love numbers as much as you love people.
    • A "People-First" Leadership Style: You thrive on mentoring. Whether it’s a high-stakes 1:1 or a collaborative team meeting, you know how to provide the training and support that turns good specialists into high-performance superstars.
    • Strategic Problem-Solving: You don't just see obstacles; you see opportunities to improve processes. You are comfortable being the point of escalation, resolving complex issues with grace and efficiency.
    • Operational Mastery: You are…
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