Staff Manager - Subacute Services

Benefits

• Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
• Employee Assistance Program for all employees.
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.
  • Sick and vacation time accrue hourly per pay period.
• $50,000 in employer-paid life insurance; additional coverage available.
• Employer contribution to your Health Savings Account (paid quarterly).
• Employee Referral Program including cash bonuses and paid time off.

Volunteers of America, Utah is an affiliate of a national, nonprofit, faith-based organization that has served communities across the United States for more than 125 years. Volunteers of America, Utah’s mission is to provide community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. Our programs serve people experiencing challenges related to mental health, substance use, and homelessness.

We encourage all who are passionate about making a difference, including individuals with lived experience, to apply.

Under the direction of the Program Director, the Staff Manager is responsible for the hiring, scheduling, training, and ongoing development of front-line staff members. This role ensures staff are supported and equipped to provide high-quality client care, collaborating closely with the treatment team to meet client needs. As a member of the management team, the Staff Supervisor contributes to maintaining a safe, nurturing, and compliant environment for both clients and staff, in alignment with licensing, agency, and contract standards.

• Oversee recruitment, hiring, onboarding, supervision, performance evaluation, and disciplinary processes for front-line staff including Behavioral Health Aides, Behavioral Health Technicians, and Kitchen Aides, ensuring staff meet competency and performance expectations.
• Oversee initial and ongoing training of all front-line staff members including developing training materials, identifying training gaps, and conducting regular staff meetings.
• Provide regular supervision and coaching to staff, including monthly 1:1 meetings to support professional development, performance improvement, and retention; ensure timely and thorough documentation of supervision.
• Develop and maintain staff schedules to ensure adequate coverage, appropriate staffing ratios, and compliance with licensure, safety, and program requirements.
• Maintain positive relationships with community entities, client family members, agency volunteers and donors, law enforcement, and emergency response services.
• Regularly audit staff documentation to ensure timeliness, compliance with specific program and billing requirements, and to identify staff training needs.
• Support and implement trauma informed practices and procedures, crisis management skills, and best practices in working with this client population.
• Provide oversight of the therapeutic milieu, ensuring a safe, structured, and trauma‑informed environment that supports client engagement, stabilization, and recovery. Facilitate groups if required and as assigned.
• Collaborate with the interdisciplinary team to support implementation of treatment plans, consistency of care, and effective communication across shifts and roles.
• Maintain appropriate, professional boundaries with clients, volunteers, and co‑workers.
• Participate in Management On‑Call Schedule
• Attend work on a regular and predictable basis.
• Assist Program Director in all aspects of program operations.

• Proactively expand and integrate knowledge of best practices and community resources.
• Take action and make decisions within the position’s scope of responsibility.
• Participate in various meetings and training as needed including daily staffing, weekly treatment team, monthly staff meetings, etc.
• Learn, utilize, and endorse Trauma Informed practices.
• Identify outside training opportunities for all staff.
• Obtain and maintain CPR and First Aid Certification
• Clear…