Emergency Management & Business Continuity Program Manager Complex

Job Description:

The Emergency Management & Business Continuity (EMBC) Program Manager Complex leads highly complex, multi-site efforts to ensure preparedness, resilience, and coordinated response to disruptions and disasters across acute and ambulatory care settings. This role is responsible for oversight and integration of emergency management and business continuity programs for a major campus, multiple campuses, and/or a market with significant operational complexity, stakeholder breadth, and response coordination responsibilities.

The Program Manager Complex provides advanced program leadership across a broad network of internal and external stakeholders, including hospital and ambulatory leaders, administrators, community response partners, and regional/system teams. This role supports care settings that may include one or more of the following distinguishing characteristics:
Level 1 Trauma designation, market-level emergency preparedness responsibilities, leadership of a campus central to market response, extensive partner engagement, and mentorship of EMBC team members or less experienced program staff.

This position strengthens enterprise readiness by integrating emergency management and business continuity strategies across high-acuity, high-visibility, and operationally complex environments. The role typically functions within a matrix reporting structure with strong collaboration across campus, market, and system leadership.

Essential Functions Leads the Emergency Management & Business Continuity Program for a highly complex campus, multiple campuses, and/or market, ensuring coordinated implementation across acute and ambulatory care settings.

Provides oversight for sites with heightened operational complexity, including campuses with Level 1 Trauma designation, centralized market response responsibilities, significant patient volume, multiple clinical service lines, and or broad geographic coverage.

Leads governance structures such as the Emergency Management Committee (EMC) and other preparedness forums to establish strategy, priorities, policies, plans, and performance expectations across complex care environments.

Leads an EMBC committee such as the caregiver engagement committee

Manages implementation of the four phases of emergency management (mitigation, preparedness, response, and recovery) through multidisciplinary leadership, stakeholder alignment, and program management.

Ensures integrated emergency management and business continuity planning across hospitals, ambulatory clinics, and supporting departments, with attention to interdependencies, escalation pathways, and coordinated recovery priorities.

Conducts and oversees complex risk, hazard, and business impact assessments with leaders across multiple entities or campuses to identify critical functions, vulnerabilities, and continuity requirements.

Develops, maintains, and standardizes Emergency Operations Plans (EOPs), Business Continuity Plans (BCPs), downtime plans, and associated policies/procedures for large, high-impact care settings and/or market-based operations.

Leads or coordinate campus- and market-level training, drills, exercises, and after-action activities, ensuring preparedness across diverse teams and validating capabilities for high-consequence events.

Supports incident command preparedness and activation, including role clarity, integration of acute and ambulatory operations, coordination with market structures, and support for sustained incident management.

Serves as a key emergency preparedness liaison to community partners, including emergency management agencies, EMS, fire, law enforcement, public health, healthcare coalitions, and other external stakeholders.

Represents the organization in local, regional, and market-based emergency preparedness committees, coalitions, and planning groups, ensuring alignment of organizational and community response strategies.

Supports or coordinates specialty preparedness functions relevant to a complex campus environment, such as decontamination readiness, trauma surge coordination, mass casualty preparedness, and continuity support for essential support services.

Provides…