Customer Experience Specialist — In-Store Pickup & Service

Be part of an amazing story
. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues.

Those stories are part of what makes this such a special place to work.

As an At Your Service Center Colleague, you are at the heart of delivering a seamless and personalized shopping experience. You'll support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy's service standards. This role requires strong multitasking abilities, problem‑solving skills, attention to detail, and a customer‑first mindset.

You’ll thrive in a fast‑paced environment with a variety of shifts such as nights, weekends, and holidays. This role goes far beyond just being a cashier. Every day, you’ll share genuine hospitality, keep spaces clean and organized, and help customers feel welcome.

• Every day starts with a positive example. As an At Your Service Colleague (AYS), you come in energized and ready to make an impact – wearing your name badge with pride, greeting teammates with warmth, and ensuring the At Your Service area is clean, organized, and ready for customers.
• you lead through action – welcoming customers with genuine hospitality, making eye contact, and starting friendly, personal conversations that build lasting relationships. Assist customers in all aspects of total store fulfillment, including Buy Online and Pick Up in Store, be proficient in all systems needed to complete transactions, and ensure the collection area is organized so the customer pick‑up experience is friction‑free.
• You help maintain a shoppable space by recovering merchandise and keeping the pickup and return areas clean while ensuring timely completion and curbside delivery of Buy Online Pickup In Store (BOPS) orders.
• They always Finish Strong – sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank‑you, often walking the package around and using the customer's name.
• We believe service starts with each other – supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
• And we know that excellence is a journey – we strive to improve every day
  : take pride in our work, achieve sales goals, and learn from each other to deliver individual and store results.

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Make prompt, sound decisions in real time to effectively address customer needs and resolve issues.
• Be comfortable communicating and collaborating with customers and colleagues.
• Meet daily sales goal challenges.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful and eager to start a new venture and can adapt to changing priorities; work independently and thrive in team dynamics.
• Handle electronic devices with no problem.

• This position requires talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25 lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register, and ability to process register transactions.