PRODUCE/CLERK
Listed on 2026-05-31
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Retail
Customer Service Rep
Job Overview
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
Location:
Salt Lake City, Utah. Smith’s Food and Drug merged with The Kroger Company in 1998. Today, we proudly serve our customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho and Wyoming. As part of the Kroger family, we take pride in bringing diverse teams with a passion for food and people together with one common purpose:
To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities and each other, with food at the heart of it all. Here, people matter.
- Create an outstanding customer experience through exceptional service.
- Establish and maintain a safe and clean environment that encourages customers to return.
- Assist the department manager in reaching sales and profit goals and monitor quality standards.
- Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
- Demonstrate company core values of respect, honesty, integrity, diversity, inclusion, and safety.
- Promote corporate brands to customers.
- Assist with preparation of produce platters and trays, inform customers of produce specials, and recommend items.
- Respond to customer questions regarding products sold within the department and throughout the store; provide suggestions.
- Maintain knowledge of products; assist with inventory, labeling, and stocking.
- Prepare, package, label, and inventory merchandise.
- Inspect products for quality and freshness; take appropriate action.
- Ensure proper temperatures in cases and coolers and keep logs.
- Reinforce safety programs by complying with safety procedures, reporting unsafe conditions, accidents, or safety risks.
- Practice preventive maintenance by inspecting equipment and reporting needed repairs.
- Maintain a positive attitude and stay current with present, future, seasonal, and special ads.
- Manage conflict in a reasonable, nonconfrontational manner; act with honesty and integrity regarding customer and business information.
- Provide support and assistance to minors, individuals with special needs, and older adults.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
- Ability to handle stressful situations.
- Effective communication skills.
- Basic math knowledge (counting, addition, subtraction).
- Current food handlers permit once employed.
- Comparable retail experience.
- Second language (speaking, reading, or writing).
- Role model the 3A’s of Friendly: acknowledge, assist, and appreciate customers.
- Capacity to work cooperatively in a high‑paced, sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational manner.
- Ability to act with honesty and integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary.
- Wide range of healthcare coverage: medical, dental, vision, and prescription, through company plans or collective bargaining agreements.
- Flexible scheduling in full‑ or part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
- Emotional and financial support: free counseling through the Employee Assistance Program and confidential financial tools and coaching with Goldman Sachs Ayco.
- Associate discounts on purchases: food, travel, technology, and more.
- Up to $21,000 in tuition reimbursement over your career through our continuing education program.
- Vast potential for growth via training programs and diverse career pathways.
Apply today to become part of our Smith’s family!
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