Retail Assistant Store Manager

Overview

Position:
Assistant Store Manager

We are seeking an Assistant Store Manager with a minimum of six months (6+) of management/3rd key experience. This role partners with the Store Manager to lead and develop store employees, recruit and retain top talent, maximize financial goals, and manage Customer Relations/Satisfaction. The position sets the tone for a customer-centric environment and may involve leadership on duty in the absence of the Store Manager.

Hourly wage: $16.00 to $19.00 per hour. The role includes a commission structure paid for performance, with additional bonuses based on store productivity and location factors. The actual pay will depend on location, qualifications, and experience.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Standard store hours: typically 9:00 AM – 6:00 PM; many stores are closed on Sundays.
• Earned Wage Access program available after the second day of employment (withdraw up to 50% of wages earned, up to seven times per payroll cycle).
• Unlimited commission potential above base hourly rate.
• Vacation: one week paid after six months of full-time service; additional weeks after one year and on each anniversary thereafter (subject to applicable state/local requirements). 120 hours after five years.
• Sick/Pers onal time: 8 hours after six months, 16 hours each anniversary thereafter (years 2–5); 24 hours after five years.
• Employee discounts available from day one of active employment.
• Tuition Reimbursement up to $2,000 per year via First Cash Education for eligible full-time employees.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto-enrollment in the First Cash 401(k) program after six months of employment.
• Access to First Cash Pet Insurance.

• Facilitate a customer-centric environment by engaging customers professionally and addressing issues promptly.
• Train and develop Pawnbrokers to meet First Cash standards.
• Recruit top talent through company-prescribed channels.
• Open and close the store, handle cash drawers and merchandise, and protect assets.
• Manage asset protection through inventory control, safety procedures, documentation, and securing customer loans.
• Administer store processes including inventory, loan management, merchandising, store presentation, systems, and reporting.
• Analyze store financial statements and drive profitability through communication and goal setting.
• Ensure operating standards meet or exceed First Cash standards.
• Monitor loan qualification and buying processes to maintain value and integrity of loans.
• Complete assigned tasks and training for self-development.
• Communicate clearly with employees to convey the store’s mission and profit objectives.
• Maintain product knowledge and act as manager on duty in the Store Manager’s absence.
• Other related duties as assigned.

• Ability to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting (in accordance with law).
• Ability to lift/carry up to 50 pounds.
• Demonstrated ability to supervise others.
• Ability to work with firearms and to become firearms certified.
• May be asked to assist customers outside the building or retrieve products stored externally.
• Minimum Age: 18 years old;
  High School Diploma, GED, or equivalent experience.
• Ability to work in multiple locations as needed and to work a flexible retail schedule including weekends and holidays.
• 40+ hours per week; hours may vary by business needs.
• Computer literacy and ability to operate POS systems and office machines.
• Ability to multi-task in a fast-paced environment; detail-oriented with strong organizational skills.
• Analytical skills and cash handling experience required.
• Ability to work independently with minimal supervision; strong work ethic and business sense.

• Bilingual applicants are encouraged to apply.
• Commission Plan Information:
  The employee commission incentive plan is proprietary to First Cash. Assistant Store Managers have the potential to earn 2–8% commission based on gross profit of personal performance. Details provided during interview.
• Inclusion and arbitration:
  The company requires all employees to agree to a binding arbitration agreement to resolve disputes.
• Pay rates will comply with applicable local minimum wage requirements.

Note:

The information provided is not an all-inclusive list of duties and responsibilities. Management may reassign duties as needed. Disability accommodations are provided as required by law. First Cash is an Equal Opportunity Employer.